Senior Director, Property & Asset Management

JLL•San Francisco, CA

3d•$150,000 - $175,000•Remote

About The Position

The Senior Director, Property and Asset Management serves as the strategic leader in overseeing property management and occupier services for a large healthcare system ambulatory real estate portfolio. This leadership role acts as the primary advocate and landlord interface for leased facilities while providing comprehensive property management oversight for owned assets. You will be directly responsible for supporting the goals and objectives of the account leadership team and delivering operational excellence, compliance, and enhanced occupant experience across the portfolio.

Requirements

Bachelor's degree required
10+ years of progressive commercial property management experience, preferably in healthcare or medical office environments
5+ years in leadership roles managing property management teams and multi-site portfolios
Proven skills in property management and building operations
Experience working with corporate clients to achieve real estate performance objectives
Proven track record of managing tenant and landlord relationships and delivering occupier services
Experience with budget management, financial analysis, and portfolio optimization
Strong leadership and team development capabilities
Proven ability to manage a team consisting of dedicated property managers at varying levels of experience
Ability to lead/coach diverse teams and identify and develop top talent
Excellent communication and relationship management skills
Financial acumen with experience in budget preparation, forecasting, and variance analysis
Proficiency with property management technology platforms
Strategic thinking with ability to develop and implement operational improvements
Strong problem-solving and conflict resolution abilities
Real estate brokerage or salesperson license required
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Master's, MBA, or other advanced degree preferred
Professional certifications (CPM, RPA, or similar) a plus

Responsibilities

Provide strategic oversight of occupier services and property management operations across a multi-regional portfolio, ensuring all priorities are developed, met, and delivered through a strategic business plan.
Contribute to the establishment and refinement of work quality and best practices to drive results as a team, including development of system-wide policies and procedures.
Strengthen strategic partnerships with the Client and deliver innovative solutions to expand our value to the client.
Collaborate with other senior account team members to deliver a best-in-class product and network with other Senior Directors within JLL WDX and Markets to ensure products and services being delivered are cutting edge.
Provide annual and ongoing budget creation and variance analysis to leadership that ties to client and account goals.
Optimize utilization of tenant improvement allowances, implement expense tracking protocols and cost recovery processes, and drive revenue optimization through strategic portfolio management, including the tracking and minimization of outstanding A/R across the Client-owned portfolio.
Source, deliver, and develop improvement strategies for benchmarking and operational performance metrics.
Provide leadership to multiple regional property managers and property administrators.
Build and develop high-performing property management teams while providing mentorship and career development opportunities to team members.
Oversee property managers and are held accountable for the performance of their portfolios.
Foster a culture of accountability, service excellence, and continuous improvement.
Serve as the primary interface between the healthcare system and tenants and landlords across the leased portfolio.
Manage day-to-day tenant and landlord relationships, ensuring lease compliance, leading issue resolution and occupant advocacy efforts, and negotiating and coordinating occupant improvements and space modifications.
Manage client and vendor relationships to allow for seamless conflict resolution, account maintenance, and overall development of client relationships.
Coordinate operational activities to enhance occupant experience across both owned and leased assets.
Ensure compliance with regulatory requirements and risk mitigation across the portfolio.
Implement and maintain property management technology platforms and reporting systems.
Collaborate with cross-functional teams including lease administration, transaction management, and facilities management.
Adopt, promote, participate in, and periodically lead complex change management initiatives.
Participate and assist the Account Director in expanding account services and participating in business development opportunities while helping sustain and drive new revenue initiatives.
Assist with periodic M&A integration pre and post-acquisition.