Senior Director, Programs

COMTECH TELECOMMUNICATIONS•Broomfield, CO

12d

About The Position

As the Director, Program, you will be responsible for directing and coordinating the activities of designated customer-facing teams. This includes representing the program in support of the sales, planning, deployment, and maintenance of services. You will be a part of organizational updates to technical issues and resolution. You will provide leadership and make decisions to move projects related to the program forward. You will be a point of escalation which will require that you propose solutions to constraints using expertise and experience. You will be responsible for defining the business line processes, policies and workflow. You will be expected to maintain a number of customer relations as well as represent Comtech at in-person meetings. As a manager, you will work to develop and grow the members of the team. You will set priorities and be a support backstop when needed.

Requirements

Intermediate level knowledge with the Microsoft Office tools, Outlook, Word, Access and Excel.
Effective problem solving and critical thinking skills.
Strong attention to detail.
Excellent interpersonal skills including effective listening, verbal and written communication skills.
An analytical mindset with problem-solving skills.
Excellent understanding of data administration and management functions (collection, analysis, distribution etc.)
Six or more years in the E911 segment of telecommunications is equivalent.
Previous management experience.
In depth knowledge of NG911 processes and procedures.

Responsibilities

Input into future business strategies and products.
Ensure customer contracts are accurate and completed in a timely manner working with the customer to update and maintain current contracts.
You are to ensure methods and procedures are followed and new program and processes of the team are defined in accordance with company policy.
Direct the collaboration with operations on contracts expectations ensuring customer expectations are met and maintained throughout the process.
Establish and conduct sound business practices and ensure obligations of the department are met according to contractual obligations and established policies and procedures.
Escalation for customer issues regarding the implementation and support of our services
Implementation planning and oversight.
Use existing tools to manage workflow and external stakeholder relationships
Involvement in the RFP and SOW processes.
Work with the Comtech product team to identify and implement product innovations based on market trends.
Facilitate risk mitigation at the program level.
Produce executive level status updates.
Project oversight and management of strategic customer relationships.
Assist in hiring and orienting employees, developing personal growth opportunities by coaching and counseling.
Setting goals for performance and deadlines in ways that comply with company’s plans and vision.
Ensures adherence to Comtech policies, standards, processes, procedures and guidelines for all team supports.