Senior Director, Product Strategy and Operations

Salesforce•Seattle, WA

1d•$263,200 - $401,400•Hybrid

About The Position

Salesforce is seeking a Senior Director of Product Strategy and Operations to act as a strategic partner to product, engineering, and executive leadership. This role is responsible for driving the operating cadence, strategic planning, and cross-functional execution to achieve product vision and business outcomes. It combines the functions of a chief-of-staff, a strategy team, and a PMO, operating at the intersection of product, engineering, finance, and go-to-market teams. The role focuses on translating ambiguity into structured plans, identifying opportunities and risks, and building systems for scalable growth. It offers high visibility with direct exposure to senior/executive leadership and reports to MuleSoft’s COO.

Requirements

10+ years of experience in product strategy, product operations, management consulting, or a related strategic/operational role, with 3+ years in enterprise SaaS or cloud software.
Demonstrated ability to lead through influence at scale.
Strong quantitative and analytical skills — comfortable with market sizing, financial modeling, pricing/packaging analysis, and data-driven storytelling.
Exceptional written and verbal communication skills, including experience creating executive-level materials.
Experienced in proactively identifying challenges, and developing creative solutions in a fast-paced, dynamic environment.
Demonstrated ability to operate in ambiguity, drive alignment across senior stakeholders, and manage multiple competing priorities simultaneously.
Bachelor's degree or equivalent relevant experience required.

Nice To Haves

Master's degree (MBA) a plus.

Responsibilities

Prepare executive-level narratives, decks, and business reviews that distill complex, ambiguous data into clear recommendations.
Serve as a key liaison between Product, Finance and GTM team on topics like forecasting and resource allocation.
Partner with the GM/VP Product staff to define product strategy and GTM.
Conduct market, competitive, and customer research (e.g., benchmarking against comparable SaaS platforms) to identify growth opportunities, threats, and whitespace.
Build and maintain the business case / ROI framework used to prioritize the product roadmap and major bets (new products, M&A integration, platform investments).
Design and run governance processes (roadmap councils, launch readiness, prioritization frameworks like RICE/WSJF) that scale decision-making across dozens of product teams.
Partner with Product, Engineering, Design, Marketing, Sales, and Customer Success leaders to remove cross-functional blockers and drive alignment on major initiatives and launches.
Track and report on key product and business metrics (adoption, NRR, pipeline influence, consumption, NPS) to leadership and the board; build the analytics infrastructure to support self-serve insight.
Act as a trusted advisor and thought partner to the COO and GM.
Function as a strategic operational proxy to leadership, managing key stakeholders, orchestrating complex processes, problem solving, and driving prioritization of new activities.
Drive change management for major organizational shifts (reorgs, new planning models, M&A integration, tooling rollouts).