Senior Director Product Operations

PAYLOCITY CORPORATION•Schaumburg, IL

6d•Remote

About The Position

This Senior Director Product Operations drives disciplined execution across the product lifecycle within a high-growth HCM SaaS organization. This role connects product strategy to delivery excellence, client and Service team readiness, change management, and sustained client retention. This leader develops and implements operational strategies to ensure software innovation is delivered in scalable, client-centered way – actively managing change impact and protecting long-term retention. By aligning Product, Engineering, and Client-facing teams, the role establishes governance and operating rigor that drives predictable releases, strong adoption, and sustained revenue performance.

Requirements

Bachelor’s Degree Required
10+ years’ experience with a proven leadership track in Product Operations, Product Management, or Technical Operations
7+ years in a people leadership role with direct experience managing teams
Experience within HCM or enterprise SaaS platforms strongly preferred
Proven ability to scale product delivery while protecting client experience and retention
Demonstrated success leading cross-functional teams and influencing executive stakeholders
Exceptional analytical, operational, and communication skills
Strategic thinker with operational discipline
Decisive, data-driven, and client-focused
Skilled at managing complexity and organizational change
Strong executive presence and cross-functional influence

Responsibilities

Develop and implement operational strategies that support product growth, scalability, and retention.
Establish governance frameworks, operating playbooks, and prioritization standards across the product portfolio to ensure high volume software changes are managed effectively.
Translate product strategy into clear execution plans for the Service team tied to revenue, adoption, and client impact.
Ensure predictable, high-quality product releases through structured release planning and readiness processes.
Proactively manage client-impacting change, minimizing disruption and strengthening long-term retention.
Partner to align delivery timelines with system performance and stability.
Drive post-releases analysis and continuous improvement.
Lead and develop a high-performing Product Operations team.
Service as a strategic advisor to executive leadership on product execution health and operational risk.
Build strong stakeholder relationships across clients, partners, and internal teams.
Optimize product lifecycle tools, documentation standards, and operational workflows.
Identify automation and process improvements to increase efficiency and reduce risk.
Manage budget and resources to ensure disciplined investment and operational effectiveness.
Foster a culture of innovation, collaboration, accountability, and continuous improvement.