Senior Director, Product Management (Fintech)

Housecall Pro

3h•$159,000 - $198,000•Remote

About The Position

As Senior Director, Product Management (Fintech), you own the vision and strategy for Payments and Risk at Housecall Pro. These span the experiences our Pros touch every day, from sending invoices to getting instant access to their funds, the risk protections that keep their money and reputation safe, as well as the platform services that other teams across company build on. You are accountable for the outcomes that define this domain, including attach and usage, payments GMV, net take and losses, and you lead by prioritizing the solutions our Pros and internal customers actually need over delivering features. You thrive in the strategic and hands-on, balancing the development of longer-term roadmaps that lead to business impact with the day-to-day execution of product delivery. You manage a high performing team of Product Managers and grow them into the next generation of product leaders, and you partner closely with Engineering, Design, Risk, Analytics, and Strategy and Operations to align everyone on where we are going and how we will get there. Our team is passionate, empathetic, hardworking, and above all focused on improving the lives of our Pros, because our success is their success.

Requirements

10+ years of experience in product management, with at least 7 years in a leadership role
Proven track record of leading large product teams and successfully launching products in B2B SaaS or vertical SaaS
Deep expertise in payments, ideally within modern providers (i.e. Stripe, Square) or vertical software platforms
Direct background or exposure to Risk domains and the protections necessary for delivering financial products
Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation

Nice To Haves

Fluency in AI product building, having personally shipped AI-native features
Exceptional judgment and "product taste," with the ability to guide teams toward simplicity and customer value
Moves quickly and executes with urgency, maintaining a strong bias for action while balancing sound judgment
Outcome-oriented mindset that prioritizes collective team success
A rich portfolio of active, self-directed exploration showing either an exceptional breadth of cross-functional interests or a profound depth of specialized mastery; alongside the personal resilience to learn from scratch, and successfully thrive in ambiguity

Responsibilities

Set the long-term product vision and strategy for the payments and risk domains
Establish key performance indicators (KPIs) focused on payments GMV, engagement, and net take opportunities
Support your PMs to develop a set of Objectives and Key Results, and deliver on the projects to achieve this vision
Lead a team of Product Managers, providing coaching to grow the next generation of product leaders
Develop your product managers as builders who use AI tools and processes to accelerate individual and team velocity in delivering impactful, high-quality solutions to customers
Bring AI solutions into the product as a core engine to drive cashflow for our Pros
Collaborate closely with Engineering and Risk to build robust, scalable payments and risk infrastructure as foundational platform services
Operate across the business as the product lead for Risk, ensuring the product org and broader business understand risk exposure and build solutions with these considerations in mind