Senior Director, Product Design & User Experience

T-Mobile•Bellevue, WA

4d•$224,000 - $303,000

About The Position

T-Mobile is seeking a Senior Director, Product Design & User Experience to define and execute the company's enterprise design vision across all digital channels. This role is responsible for the end-to-end user experience strategy for T-Mobile's digital ecosystem, encompassing design systems, accessibility governance, user research, and experience performance KPIs. The leader will report to the SVP, Product Management and will drive conversion, engagement, unassisted adoption, and brand differentiation through best-in-class digital product experiences at an enterprise scale. The position involves leading and scaling the Product Experience organization, partnering cross-functionally with various departments, and establishing metrics to link design outcomes to business results.

Requirements

12+ years of relevant experience in product experience, UX/UI design, product design, or digital product leadership.
5+ years leading teams.
Demonstrated ability to set product experience strategy, lead human-centered design practices, improve customer journeys, and partner effectively with executive collaborators.
Experience with mobile and web digital products, design systems, customer research, and data-driven decision-making.
Experience building and governing enterprise-scale design systems and accessibility standards (WCAG and international guidelines).
Experience institutionalizing user research, usability validation, and insight generation across the product lifecycle.
Advanced experience with design execution, rapid prototyping, and creative workflow/asset management systems.
Proven track record driving measurable business outcomes through consumer-facing digital product experience.
Demonstrated ability to communicate at an executive level, effectively influence at an enterprise level and successfully sponsor/lead complex, cross-functional initiatives.
Track record of attracting, developing, and retaining high-performing design, research, and accessibility talent.
Experience establishing operating rhythms, governance frameworks, and performance standards for a multi-disciplinary product design and experience organization.
Experience with Agile backlog/project management tools.
Bachelor’s degree in Design, Human-Computer Interaction, Product Design, UX/UI Design, Business, Computer Science, or a related field, or equivalent practical experience.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Industry experience in telecom, consumer technology, or large-scale digital platforms.
Hands-on ownership of experiential design (motion, emotion, transition consistency) across consumer-facing digital journeys.
Master’s degree or MBA.

Responsibilities

Define and execute the enterprise experience strategy across all digital channels, ensuring alignment to growth, engagement, and unassisted adoption goals.
Establish the end-to-end design vision and governance model that shapes how T-Mobile delivers digital experiences to customers.
Own enterprise design systems and accessibility governance: develop and maintain scalable design systems, WCAG-compliant accessibility standards, and conversational design frameworks.
Lead and scale the Product Experience organization: build, mentor, and develop a high-performing team of Product Designers, Conversational Designers, Accessibility specialists, and User Researchers.
Partner cross-functionally with Product, Engineering, Marketing, CARE, Retail, Data, and Finance leaders to translate strategy into intuitive experiences.
Establish and track experience performance metrics, defining KPIs that link design outcomes to business results.
Serve on cross-functional enterprise technology governance committees or special projects as assigned.