Senior Director - Process Improvement

Prime Healthcare•Ontario, CA

1d•Onsite

About The Position

The Senior Director of Process Improvement is a strategic executive leader responsible for defining, leading, and sustaining enterprise-wide process transformation initiatives across the revenue cycle continuum. This role provides vision, leadership, and governance to improve operational efficiency, financial performance, quality outcomes, and patient experience through the application of Lean methodologies, automation technologies, analytics, and continuous improvement principles. The Senior Director partners closely with executive leadership, operational stakeholders, information technology teams, clinical leadership, and revenue cycle departments to identify and eliminate systemic barriers impacting revenue integrity, reimbursement, operational effectiveness, and organizational performance. This position drives transformational change across Patient Access, Health Information Management, Coding, Billing, Claims Resolution, Denials Management, Appeals, Reporting, and Revenue Integrity functions. The Senior Director establishes enterprise performance improvement strategies, develops long-range transformation roadmaps, oversees a portfolio of high-impact initiatives, and ensures organizational adoption of standardized best practices. This leader is accountable for achieving measurable financial, operational, and quality outcomes while fostering a culture of innovation, accountability, and continuous improvement throughout the organization.

Requirements

Bachelor’s degree in Medicine or related fields
Ten (10) years of progressive healthcare leadership experience within revenue cycle
Minimum five (5) years of senior leadership experience in an integrated health system
Industry certifications in hospital revenue cycle operations
Proven track record of delivering measurable financial improvements, operational efficiencies, and organizational change
Extensive knowledge of healthcare revenue cycle operations including pre- and post-care
Strong project portfolio management experience managing multiple concurrent strategic initiatives
Demonstrated experience leading large-scale enterprise process improvement and transformational initiatives

Nice To Haves

Advanced degree in Public Health or Health Administration
Excellent interpersonal skills to build effective partnering relationships with revenue cycle staff and hospital management staff
Assertive personality traits to facilitate ongoing stakeholder communications

Responsibilities

Defining, leading, and sustaining enterprise-wide process transformation initiatives across the revenue cycle continuum.
Providing vision, leadership, and governance to improve operational efficiency, financial performance, quality outcomes, and patient experience through the application of Lean methodologies, automation technologies, analytics, and continuous improvement principles.
Partnering closely with executive leadership, operational stakeholders, information technology teams, clinical leadership, and revenue cycle departments to identify and eliminate systemic barriers impacting revenue integrity, reimbursement, operational effectiveness, and organizational performance.
Driving transformational change across Patient Access, Health Information Management, Coding, Billing, Claims Resolution, Denials Management, Appeals, Reporting, and Revenue Integrity functions.
Establishing enterprise performance improvement strategies.
Developing long-range transformation roadmaps.
Overseeing a portfolio of high-impact initiatives.
Ensuring organizational adoption of standardized best practices.
Achieving measurable financial, operational, and quality outcomes.
Fostering a culture of innovation, accountability, and continuous improvement throughout the organization.