Senior Director, Practice Operations - Mental Health

Teladoc Health•McCullom Lake, IL

2d•$170,000 - $180,000•Remote

About The Position

The Senior Director of Practice Operations, Mental Health will be responsible for the overall practice management of US care delivery operations for the Mental Health service line and will lead a team of Regional Practice Managers, Practice Coordinators, and care team staff to ensure the day-to-day success for a 50 state-licensed multispecialty telemedicine practice. The Senior Director of Practice Operations will execute the strategic plans of the Mental Health practice creating a successful patient experience, provision of high-quality clinical care, efficient care delivery operations, and financial performance of the various practices. This role requires decision making that will materially affect the overall division and the organization's financial objectives, performance objectives, and strategic results. This role will serve as a key collaborator with key external stakeholders and various departments across Teladoc Health, including Clinical Operations, Clinical Quality, Product & Engineering, Marketing / Sales, Analytics, Revenue Cycle, Legal & Compliance, Provider Relations, and Credentialing to drive performance initiatives and metrics.

Requirements

Bachelor’s degree required, master’s degree preferred
7+ years of operational leadership in a multi-specialty practice in a clinic or ambulatory care setting required
Demonstrated ability to effectively lead change in a fast-paced growing organization
Position relies heavily upon communication; must have excellent oral and written communication skills in order to succeed
Ability to function in a fast-paced, high-pressured environment and to be able to meet deadlines under extreme pressure
Well-organized and a self-motivator with a high Say-Do ratio.
Works well with others and is a team player. Interacts effectively with staff, employees, managers, and physicians
Must be able to generate and summarize reports and documents
Ability to work remotely, with the expectation to take call and travel

Responsibilities

Oversees the daily operations of the virtual healthcare practice to ensure efficiency and effectiveness.
Actively lead and motivate care delivery operational team to optimize performance. Sets the tone for accountability and professionalism, both intra and interdepartmentally.
Responsible for developing reporting and metric analysis to monitor performance and identify areas for improvement.
Advances operational business design to continually improve the products and services offered to patients.
Co-develop and implement strategic plans to enhance the practice's growth, financial health and service quality.
Recruit, train and evaluate the performance of staff to maintain a high-performing team.
Provide leadership and support to clinical and non-clinical staff, ensuring adherence to best practices, compliance and regulatory requirements.
Develops and complies with appropriate policies to be evaluated and maintained.
Collaborates with Product & Training Teams and ensures providers and care teams are educated on new processes and procedures to promote productivity.
Assists in managing the provider network across Teladoc Health Medical Group, P.A. (THMG) W2 employed, 1099 contractors and Third-Party MSO vendors.
Ensure high standards of patient care and satisfaction by coordinating with healthcare providers and support staff.
Address patient concerns and feedback to improve service delivery.