About The Position
This role is responsible for co-owning revenue growth, contributing directly to pipeline development, deal strategy, and win execution. The Senior Director will partner with Business Development (BD) and Subject Matter Experts (SMEs) to shape client opportunities into scalable, high-value solutions. They will actively participate in client engagements, proposals, and bid defenses as a solutions expert. The role involves identifying market trends and translating them into commercial offerings, differentiated capabilities, and repeatable solutions. Additionally, the Senior Director will partner with BD, Marketing, and Inside Sales to support market-facing content, campaigns, and outreach. A key aspect of the role is leading the design and evolution of integrated, client-centric solutions across PBS and other Cytel services, translating complex client needs into clear, executable solution frameworks. The Senior Director will leverage service catalogues, ensuring offerings are modular, scalable, and commercially compelling. They will also partner with Global Functional Heads (GFHs) to align capabilities with market demand and future growth areas. The role oversees portfolio delivery to ensure alignment with commercial commitments and client outcomes, ensuring strong linkage between solution design, scope, pricing, and delivery execution. Driving financial performance, including margin optimization, forecasting accuracy, and resource efficiency, is crucial. Establishing governance to proactively manage risk, scope evolution, and client satisfaction is also a responsibility. The Senior Director will operate within an agile, commercially aligned model connecting BD, SAM, delivery, and functional SMEs, ensuring a seamless handover from sales to delivery and enabling data-driven decision-making through KPIs. Finally, the role involves serving as a senior point of contact for strategic clients, building Cytel’s reputation as a thought partner, and representing capabilities externally through industry engagement, thought leadership, and client forums.
Requirements
- Proposal volume (number of opportunities supported)
- Competitive hit rate (win rate vs competitors)
- New business awards (NBA) value at or above budget
- Revenue contribution from supported and influenced opportunities
- Pipeline value shaped through solution architecture engagement
- Growth in average deal size and multi-service solution adoption
- Gross margin performance aligned to targets
- Client satisfaction (CSAT/NPS) for supported programs
- Client retention and expansion within key accounts
- Upsell and cross-sell revenue contribution
- Delivery aligned to defined client outcomes
- Forecast accuracy between sold and delivered scope
- Quality of scope definition and change management
- Effectiveness of sales-to-delivery handover
Responsibilities
- Co-own revenue growth, contributing directly to pipeline development, deal strategy, and win execution
- Partner with Business Development (BD) and Subject Matter Experts (SME) to shape client opportunities into scalable, high-value solutions
- Actively participate in client engagements, proposals, and bid defenses as a solutions expert
- Identify market trends and translate them into commercial offerings, differentiated capabilities, and repeatable solutions
- Partner with Business Development, Marketing, and Inside Sales to support market-facing content, campaigns, and outreach aligned to solution offerings
- Lead the design and evolution of integrated, client-centric solutions across PBS and other Cytel services
- Translate complex client needs into clear, executable solution frameworks that balance value, feasibility, and profitability
- Leverage the PBS and other Cytel service catalogues, ensuring offerings are modular, scalable, and commercially compelling solutions to meet customer needs
- Partner with Global Functional Heads (GFHs) to align capabilities with market demand and future growth areas
- Oversee portfolio delivery to ensure alignment with commercial commitments and client outcomes
- Ensure strong linkage between solution design, scope, pricing, and delivery execution
- Drive financial performance, including margin optimization, forecasting accuracy, and resource efficiency
- Establish governance to proactively manage risk, scope evolution, and client satisfaction
- Operate within an agile, commercially aligned model connecting BD, SAM, delivery, and functional SMEs
- Ensure seamless handover from sales to delivery, maintaining continuity of solution intent and client expectations
- Enable data-driven decision-making through KPIs tied to growth, profitability, and delivery performance
- Serve as a senior point of contact for strategic clients, particularly in complex or high-value engagements
- Build Cytel’s reputation as a thought partner in advanced analytics, patient data, and real-world evidence, together with the SMEs in each of these spaces
- Represent capabilities externally through industry engagement, thought leadership, and client forums
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
501-1,000 employees
