Senior Director, Pharmacy Operations - Eastern Canada

Shoppers Drug Mart•Toronto, ON

3d•CA$185,000 - CA$235,000•Onsite

About The Position

Reporting to the Vice President, Pharmacy Operations & Clinical Excellence, you will lead and inspire a team of Regional Pharmacy Directors across many provinces. In this pivotal role, you will be the driving force behind ensuring exceptional pharmacy operations and program execution across our Shoppers Drug Mart pharmacy network, while fostering a collaborative and high-performing team culture.

Requirements

Licensed Pharmacist in good standing with a Canadian provincial College of Pharmacy.
5+ years of experience leading and developing high-performing teams through complex change initiatives.
Proven experience in pharmacy operations management, preferably within a multi-site retail environment.
Strong business acumen with a deep understanding of retail operations, financial management, and relationship management principles.
Exceptional communication skills (written and verbal), with the ability to effectively convey complex information to diverse audiences.
Proven ability to work independently, problem-solve effectively, and thrive in a fast-paced, results-oriented environment.
Strong critical thinking skills, with the ability to analyze data, identify trends, and develop actionable insights.
Adaptable and flexible, with the ability to manage competing priorities and meet tight deadlines.
Willingness to travel extensively across Canada (up to 75% of the time).

Responsibilities

Lead, mentor, and develop a team of Regional Pharmacy Directors, providing ongoing coaching, feedback, and support.
Champion a culture of collaboration, accountability, and excellence within the Pharmacy Operations team.
Build strong relationships with regional teams to support stores and foster a collaborative relationship with Associates across the country.
Ensure consistent and effective execution of all pharmacy and healthcare programs across all regions.
Provide critical feedback to central office teams on program design, training materials, and rollout strategies for continuous improvement purposes.
Identify and address barriers to program implementation, working collaboratively with cross-functional teams to find solutions.
Collaborate with the Pharmacy Experience Team to ensure a seamless pharmacy patient experience.
Monitor program performance, identify areas for improvement, and implement corrective actions as needed.
Ensure consistent adherence to pharmacy Standard Operating Procedures (SOPs) and Pharmacy Certification standards across all regions.
Act as a key liaison between the field and central office, providing real-time feedback and insights on pharmacy operations.
Work closely with the Regional Vice President to ensure strong communication and alignment between pharmacy and national operations.
Effectively communicate complex information to stakeholders at all levels of the organization.