Senior Director, Operations – Monitoring Technologies Group USA
About The Position
This is a senior leadership role responsible for running and scaling a $15–20M business unit. The General Manager will own performance across engineering, production and field operations, ensuring the business delivers on its financial commitments, operational targets, and customer expectations. You will translate executive strategy into execution, lead cross-functional teams, and drive continuous improvement across the team. This role sits at the center of the business, connecting strategy, operations, and delivery. Success in this position means building a scalable, high-performing operation that delivers reliable products, high quality services and strong financial results.
Requirements
- 10+ years of leadership experience in operations, manufacturing, or product-based environments
- Proven track record of owning and improving business performance
- Experience leading cross-functional teams across engineering, production, and field operations
- Hands-on, technically capable leader
- Strong organisational and planning skills, with the ability to manage multiple priorities.
- Detail-oriented and data-driven, with a focus on continuous improvement.
- Collaborative and adaptable, comfortable working with international teams.
- Committed to high standards of safety, quality, and operational excellence.
Nice To Haves
- Background in industrial services, engineering, or related industries preferred.
- Degree in Engineering, Manufacturing, or related discipline preferred.
Responsibilities
- Own full P&L performance, including revenue, cost control, profitability, forecasting, and delivery against financial targets
- Partner with centralised finance and commercial teams to ensure strong financial governance, disciplined forecasting, and commercial decision‑making
- Translate business strategy and growth objectives into a clear operational strategy and execution roadmap
- Align operational capacity, scheduling, and delivery with sales demand, backlog, and long‑term growth plans
- Lead end‑to‑end operations across the product supply business, including engineering, production, assembly, test, quality, inventory, and supply chain
- Lead monitoring and field service operations to ensure reliable, scalable, and customer‑focused service delivery
- Ensure engineering, production, R&D, and field teams deliver safely, on time, on budget, and to agreed plans
- Drive operational discipline through robust planning, performance management, KPI tracking, and regular operating reviews
- Lead and develop senior functional leaders across engineering, production, asset monitoring, and field services, with clear accountability and succession planning
- Build a high‑performance culture by setting clear objectives, developing capability, fostering collaboration, and maintaining a strong safety‑first mindset
- Drive continuous improvement initiatives that enhance efficiency, quality, scalability, and cost competitiveness
- Lead process optimisation, automation, and operational transformation initiatives to support growth and margin expansion
- Ensure compliance with ISO standards, safety regulations, and internal policies, acting as operational owner for audits and remediation
- Proactively identify, manage, and mitigate operational risk to ensure stable, predictable, and resilient operations
- Own operational contributions to customer satisfaction, service performance, and long‑term customer value
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What This Job Offers
Job Type
Full-time
Career Level
Senior
