Senior Director, Operations Innovation

American Credit Acceptance • Spartanburg, SC

14h • Onsite

About The Position

We are seeking a senior leader to define and drive operational innovation across servicing operations. This role is designed for a leader who thrives at the intersection of strategy, analytics, and technology, and who wants to shape how a growing organization delivers operational excellence and recovery outcomes at scale. The Opportunity Business is evolving faster than traditional operational models can support. ACA is investing in proactive, forward‑looking leadership to modernize how work gets done, increasing efficiency, scalability, and consistency while strengthening customer and business outcomes. This is a highly visible role that bridges strategy and execution, serving as a connector across analytics, operations, and business to turn ideas into results.

Requirements

• 10+ years of experience as operator-strategist designing and driving innovation.
• 5+ years of progressive people leadership experience, including leading leaders.
• Strong analytical and data‑driven mindset (able to interpret insights and challenge recommendations).
• Demonstrated success leading technology, systems, analytics, or process transformation initiatives.
• Strong business acumen with the ability to drive strategy through execution.
• Solid understanding of operational risk, audit, and regulatory compliance.
• Experience managing budgets and financial performance.
• Excellent written and verbal communication skills, with executive‑level influence.

Nice To Haves

• Product management experience preferred, with ability to bridge business needs and technology solutions.
• MSP/CMS technical knowledge preferred.

Responsibilities

• Own the overall loss mitigation and recovery strategy, while leading operational transformation and continuous improvement across servicing operations.
• Define and execute a clear, scalable loss mitigation and recovery strategy that maximizes recoveries while managing risk.
• Simplify and standardize processes to support growth.
• Redesign operating models to meet evolving business needs and deliver consistent results at scale.
• Act as a change agent, connecting analytics, operations, technology, and business strategy.
• Drive process innovation, building repeatable frameworks, tools, and methodologies.
• Establish a data‑driven operating model, using analytics to inform strategy, priorities, and executive decision‑making.
• Leverage technology, automation, advanced analytics, and AI‑enabled solutions to improve efficiency and decision quality.
• Lead system enhancements and guide how technology solutions are implemented for operational effectiveness.
• Influence organizational design, staffing models, and workforce planning.
• Oversee budgets, improving cost efficiency while maintaining performance and compliance.
• Partner cross‑functionally to resolve operational and regulatory challenges.
• Ensure strong governance, audit readiness, and regulatory compliance.
• Advise senior leadership on operational strategy, risk, and organizational health.

Benefits

• ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed