Sr., Dir., Operations and Maintenance

Congruex • Denver, CO

2d • Hybrid

About The Position

The Sr. Director of Operations & Maintenance is responsible for leading the planning, execution of day to maintenance operational support of large-scale telecommunications infrastructure networks across multiple regions. This role oversees program managers, OSP project teams, and OSP contractors to ensure break fix & maintenance initiatives are completed on time, within budget, and aligned with customer service level agreements. The director drives operational excellence, risk mitigation, and cross-functional coordination across engineering, permitting, procurement, and field operations.

Requirements

• Bachelor’s degree in construction management, Civil Engineering, Telecommunications, or related field.
• 10+ years of experience in construction program management, with at least 5 years in a senior role.
• Proven track record of managing multi-million-dollar infrastructure programs across diverse geographies.
• Deep understanding of telecom construction practices, including OSP/ISP, fiber deployment, and wireless site development.
• Proficiency in project management tools and ERP systems.
• Strong financial acumen and experience managing large budgets and capital projects.
• Exceptional leadership, negotiation, and stakeholder management skills.
• Ability to lead cross-functional teams in a fast-paced, matrixed environment.
• Strong written and verbal communication skills, including executive-level reporting.

Responsibilities

• Develop and manage national and regional operations & maintenance support teams for fiber, wireless, and other network infrastructure.
• Define program scope, objectives, and success metrics in alignment with customer and CGX executive leadership.
• Lead cross-functional planning and execution across engineering, permitting, and operations & maintenance teams.
• Oversee the full lifecycle support of OSP maintenance and operational business needs rom ticket acceptance to closeout.
• Ensure adherence to timelines, budgets, safety standards, and quality benchmarks.
• Resolve escalated issues related to site access, vendor performance, and regulatory compliance.
• Lead and mentor a team of operations and maintenance support teams across multiple markets.
• Manage relationships with contractors, subcontractors, and third-party service providers.
• Negotiate contracts and ensure vendor accountability through KPIs and performance reviews.
• Implement standardized ticket management methodologies and tools (e.g., PMO frameworks, dashboards).
• Drive continuous improvement in scheduling, cost control, and resource allocation.
• Leverage data analytics to forecast risks and optimize on time delivery.
• Provide regular updates to executive leadership on customer status, risks, and opportunities.
• Collaborate with finance, legal, and operations teams to align O&M efforts with broader business goals.
• Represent the company in external meetings with customers, municipalities, utilities, and regulatory bodies.

Benefits

• A competitive compensation and benefits package (includes health care benefits, paid time off, 401K, and more)
• Annual safety boot program of up to $150 per eligible field employee
• Field safety reward points redeemable in our online store
• Paid training opportunities (safety, technical, and professional)
• Companywide employee recognition and rewards program
• Ongoing engagement opportunities through surveys, focus groups, company meetings, and leadership access

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees