Senior Director of Student Accounts
About The Position
The Senior Director of Student Accounts is a strategic leader focused on all aspects of student billing, collections, and customer service related to student financial accounts. Reporting to the Controller, the Senior Director is responsible for the overall management and direction of the Student Accounts Office, which includes billing, cashiering, payment plans, collections, refunds, and compliance with all federal, state, and university regulations related to student financial activity. Additionally, the Direction will oversee the university's PCI compliance program, student loan services, and related functions. The Senior Director will drive process improvements, leverage technology to enhance the student experience, and ensure the fiscal integrity of student financial records for all of Georgetown’s campuses and programs. This position, reporting directly to the University’s Controller within the Office of the Chief Financial Officer (OCFO), is integral to the financial stewardship and student success goals of Georgetown University. The Senior Director of Student Accounts serves as a critical leader, directly supervising the Student Accounts team and ensuring that the financial processes surrounding the student experience, including but not limited to, billing and payment to refunding and IRS reporting, are executed with accuracy and integrity. The role significantly influences key partners by collaborating closely with the Financial Aid and Registrar's offices to manage student eligibility and enrollment status; with University Information Services (UIS) to maintain and enhance the student financial systems; and with accounting and budget teams for essential general ledger reconciliation, thus directly supporting the University's mission of providing excellent service while maintaining sound fiscal health and regulatory compliance.
Requirements
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
- Minimum of seven (7) years of progressively responsible experience in student accounts, bursar operations, or a related financial service area, preferably in a higher education setting.
- Minimum of three (3) years of experience in a supervisory or management role.
- Comprehensive understanding of generally accepted accounting principles and federal regulations governing student financial aid.
- Demonstrated ability to implement and manage complex financial/student information systems (e.g., Banner, Workday, Touchnet).
- Strong analytical, problem-solving, and communication skills.
Nice To Haves
- Master's degree in a relevant field (Business, Higher Education, or other related field).
- Experience working in a large, decentralized university environment.
Benefits
- Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
1,001-5,000 employees
