Senior Director of Security and Facilities Operations

Planned Parenthood of Greater Texas•Houston, TX

4h•Onsite

About The Position

This position can be filled in our Dallas Admin, Fort Worth Admin, Austin Admin or Houston Admin Office. The Director of Security and Facilities Operations provides leadership and strategic direction of the organization’s Facilities, Safety and Security programs. This position is responsible for developing, implementing, and administering a comprehensive safety and security program to ensure the protection of staff, patients, visitors and property for Planned Parenthood of Greater Texas (PPGT). Additionally, this position is responsible for Facility Operations, including maintenance of all physical structures and facilities-related systems and equipment. Plans, coordinates, administers and continuously evaluates security and operational standards of all facilities in adherence to the organization’s guidelines and policies. Serves as the principal liaison to outside agencies in safety, security, and emergency preparedness. Supports the organization’s strategic plan and workplace inclusion initiatives. Ensures productivity expectations, customer service and compliance standards are maintained. Abides by the organization’s mission in performing job duties. Demonstrates an understanding and commitment to PPGT’s culture of quality, safety and risk awareness.

Requirements

Bachelor’s degree + 8 years of relevant exempt experience or Associate’s degree + 10 years of relevant exempt experience or High School diploma or equivalent + 12 years of relevant exempt experience.
Relevant exempt experience: Security, Safety, or related exempt experience required.
Must have at least 5 years of supervisory experience.
State of Texas active motor vehicle license.
Must have excellent computer skills with knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Internet.
Must have the willingness and ability to adapt to change including advances or new technology.
Must have excellent customer service skills and be committed to providing the highest level of customer satisfaction.
Must have keen observation skills and be alert and aware of their surroundings at all times.
Must display professional conduct at all times and be able to appropriately deal with adverse situations as needed including the general public and members of the opposition.
Possess a broad knowledge of law enforcement methods, tactics, and procedures.
Ability to quickly and/or report, upon immediate notification in preparation for, or in response to, a security or facility issue.
Must be able to work flexible hours including evenings and weekends.
Must be able to travel as required.
Ability to think strategically and achieve organization’s goals relating to position.
Ability to respond effectively to time sensitive inquiries or complaints.
Ability to operationalize strategic goals into action plans.
Ability to provide oversight of compliance and regulatory requirements pertaining to position.
Possess effective analytical skills.
Strong organizational skills and ability to multi-task.
Ability to manage details and complexity, to handle a variety of tasks simultaneously and to work under pressure.
Ability to exercise initiative, sound judgment, and problem-solving techniques in the decision-making process.
Ability to effectively use organization’s computer systems.
Skilled in verbal and written communications.
Be discreet and safeguard confidential information.
Possess integrity and compliance – can be relied upon to act ethically.
Ability to provide effective, equitable, understandable, and respectful quality care and services that are responsive to the diverse cultural health beliefs and practices, preferred language, health literacy and other communication needs.
Ability to work effectively as a team member.
Ability to lead, manage, direct, and motivate diverse groups of people and possess the skills to delegate and supervise subordinates.
Industry Awareness: Remains aware of accreditation standards and of the reproductive health environment’s regulatory compliance requirements.
Organizational Awareness: Demonstrates a comprehensive awareness of the impact and implications of decisions and actions on other areas (departments or clinics) within the organization.
Work Management: Effectively manages time as a resource; establishes realistic priorities; schedules own time and activities effectively; gives balanced focus and attention to appropriate long- and short-term priorities. Develops action plans and budgets; leverages technology; anticipates obstacles; establishes check points and monitors progress.
Recovery Skills: Responds effectively and acknowledges responsibilities when clients (internal or external) experience problems or mistakes; rectifies the situation to restore client satisfaction; seeks information and collaborates with others to take action to implement permanent fixes. Maintains stable performance and emotions when faced with opposition, pressure, and or stressful conditions.
Building Relationships: Shows genuine interest in others’ needs and opinions; establishes rapport; earns the confidence and trust of others; demonstrates consistency between words and actions; delivers on commitments.
Adaptability or Flexibility: Responds with flexibility to shifting priorities and changing work situations; recovers quickly from problems and setbacks; develops new skills to remain competitive. Adapts easily to change, sees the merits of differing positions, and adapts own positions and strategies in response to new information or changes to a situation.
Coping with Demands of the Position: Uses effective problem solving while working under stress, high volume of work demands and/or time demands; meets deadlines.
Exemplify the organization’s In This Together values: We Tend to the Team; We Respect and Honor All People; We Jump In; We Try and We Learn; We Care for our Business; and We Return to our Mission.

Nice To Haves

Some Facilities management experience preferred.
Healthcare industry experience preferred.
International Association for Healthcare Security & Safety (IAHHS) Basic Certification or Board Certification in Security Management as a Certified Protection Professional (CPP) desired.

Responsibilities

Responsible for developing and leading preventative proactive measures including but not limited to intelligence analysis and asset protection.
Remains adaptive to a changing environment and maintains an up-to-date working knowledge of opposition actors, groups, and tactics.
Advises on appropriate risk mitigation strategies.
Develops and maintains effective relationships with employees, vendors, and contractors, law enforcement, emergency services.
Ensures vendor contracts are obtained and renewed per PPGT policy.
Provides input to the short and long-range strategic planning process to support future needs of the organization.
Develops departmental budget, in conjunction with supervisor.
Ensures all purchases and expenses comply with purchasing requirements and obtains necessary approvals.
Responsible for security incident response planning and investigation of breaches.
Must be able to be on-call and available to respond to incidents as required.
Assumes control of incident scenes until relieved.
Prepares and delivers timely and effective communications to PPGT staff in anticipation of and following security incidents.
Implements staff training and establishes operational plans for crisis response, disaster recovery, evacuation, workplace violence, and other emergency events.
Responsible for significant security and facilities-related projects and physical security technologies including but not limited to; facilities access systems, alarm systems, video surveillance systems, security services, and various other related systems; and provides technical expertise and facilitates implementation.
Responsible for leading and supervising facility renovations or new construction and may assist in site selection.
Participates in local, state, provincial, or federal working or Planned Parenthood Federation of America (PPFA) and other advisory groups to keep current with all security-related information, directives, and activities.
Leads and directs significant investigations and critical event responses in coordination with law enforcement and other officials or agencies.
Develops and coordinates emergency preparedness programs, disaster recovery plans, and safety-related training and drills.
Coordinates security for special events and is on-site for events as required.
Supervises facilities services to ensure facilities are well-maintained and that equipment and systems are operational and meet government regulations and environmental, health and life safety standards.
Creates a system to ensure that routine preventative maintenance on all buildings and systems is consistently performed.
Conducts facility inspections routinely and identifies corrective action plans as appropriate.
Ensures completion of quarterly audits.
Responsible for reviewing Security and Facility department policies and procedures annually or as needed to ensure a secure environment for PPGT staff and visitors and in compliance with applicable Planned Parenthood Federation of America (PPFA), city, state and federal policies and guidelines.
Ensures that staff receive the training and support required for the safety and protection of PPGT’s employees, visitors and physical assets and that staff, visitors and vendors adhere to PPGT’s facilities and security policies at all times.
Prepares data and completes analysis of Facilities & Security program activities and achievements, communicating with appropriate stakeholders accurately and in a timely manner.
Ensures compliance with reporting requirements per PPFA guidelines and any applicable city, state and federal regulations.
Has unrestricted access to client protected health information (PHI) on paper and electronic forms for purposes of treatment, payment, and/or healthcare operations.
The use of a client’s protected health information should be limited to information needed for the specific task that is being performed or requested by the individual client.
Disclosure of any client information must be for purposes of treatment, payment or healthcare operation OR must be accompanied by a valid authorization.
Must adhere to minimum necessary rule.
Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.