Senior Director of Programs & Operations

Big Brothers Big Sisters of Southeast Michigan•Ypsilanti, MI

7d•Hybrid

About The Position

The Senior Director of Programs & Operations is a senior executive leader and key strategic partner to the CEO. This role provides vision, oversight, and accountability for all program operations at BBBSSEM, including Enrollment, Community Based, School Based, and Program Enhancement. The SDPO is responsible for ensuring that every child, family, and volunteer we serve receives the highest quality experience, and that our internal systems, staff, and processes operate at their fullest potential.

Requirements

Bachelor's degree required
Minimum of seven (7) years of progressive leadership experience in youth development, nonprofit program management, or a related field.
Demonstrated success leading multi-department teams in a mission-driven environment.
Strong background in data-driven program management, quality assurance, and staff performance management.
Exceptional leadership and people management skills with the ability to inspire, develop, and hold staff accountable.
Strategic thinker with strong systems-level problem-solving and organizational effectiveness skills.
Deep commitment to equity, inclusion, and culturally responsive program delivery.
Excellent communication skills with the ability to present data and outcomes to diverse stakeholders.
High integrity, transparency, and a collaborative leadership style.

Nice To Haves

Master's degree in Social Work, Public Administration, Nonprofit Management, or a related field strongly preferred.
Experience with MatchForce or Salesforce CRM preferred
prior BBBSA experience a plus.

Responsibilities

Lead and manage the full program team across all departments — Enrollment, Community Based, School Based, and Program Enhancement.
Partner with the CEO to develop and execute annual and multi-year program strategy aligned with organizational goals.
Drive program innovation by identifying new models and opportunities that expand BBBS SEM's reach and impact across Southeast Michigan.
Represent the organization in key community, funder, and partner relationships as needed.
Ensure full compliance with all BBBSA standards of practice including child safety, risk management, and outcomes assessment.
Establish and maintain quality standards across all program areas, conducting regular reviews and implementing continuous improvement strategies.
Oversee accurate and timely data management in MatchForce (Salesforce CRM) and use data to drive decision-making at all levels.
Develop, implement, and refine program policies, procedures, and operational workflows to ensure organizational efficiency and effectiveness.
Establish clear, measurable performance expectations for all program staff and hold the team accountable to achieving them.
Use data to monitor individual and team performance, providing real-time coaching, feedback, and support.
Design and oversee a comprehensive staff training and professional development strategy that ensures all program staff are equipped and growing.
Foster a culture of accountability, learning, equity, and continuous improvement across the program team.
Identify and develop emerging leaders within the team, building internal capacity and succession readiness.
Attend, support, and promote recruitment, program activities and agency meetings/events.
Provides support for the annual Adopt-A-Family initiative, including availability for and completion of a required minimum number of scheduled shifts.
Attend, support, and promote fundraising and stewardship events.
Abide by BBBSSEM policies, procedures and standard operating practices.
Assist with training and support of interns, as assigned.
Other duties as assigned.