Senior Director of Product Knowledge & Experience

Fiserv•Alpharetta, GA

7d•Onsite

About The Position

Fiserv is seeking a Senior Director of Product Knowledge & Experience to lead the transformation of its traditional developer site into a modern, intelligent destination for developers, merchants, partners, internal teams, and others seeking information about the payments industry. The role owns the vision, strategy, roadmap, and outcomes for the product knowledge and builder experience, combining digital product leadership with practical knowledge of APIs, integrations, content platforms, search, and AI. The Senior Director will create an authoritative, inclusive digital product that helps users discover, learn, evaluate, build, and get support. The role leads product experiences across knowledge, builder, test, search, content platform, and AI, and partners across Product, Engineering, Design, Sales, Support, and partner teams. This is an on-site position Monday through Friday, requires regular use of computer and audio equipment, and involves occasional travel of up to 10%.

Requirements

Experience in payments, fintech, commerce platforms, banking, or API-first products.
Bachelor’s degree or higher in a related field, such as Business, Computer Science, Engineering, or Product Management, or equivalent education, experience, or military experience.
12 years in product management or digital product leadership for developer, knowledge, or enterprise digital platforms.
8 years leading product teams.
Track record of defining and presenting product vision, strategy, roadmaps, and investment cases to senior executives.
Experience leading digital transformation.
Working knowledge of developer ecosystems, including APIs, SDKs, documentation, and sandboxes, and modern content platforms, including headless CMS, search, and taxonomy.
Must currently possess valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future will not be considered.
Able to work on-site Monday through Friday and use computer and audio equipment regularly.

Nice To Haves

Experience modernizing a developer portal, documentation site, or enterprise knowledge experience.
Experience building AI-assisted experiences such as conversational guidance, semantic search, or guided integration.
Experience supporting both self-service journeys and assisted sales, implementation, and support.

Responsibilities

Set the vision, strategy, and multiyear roadmap for the site's product knowledge and builder experience.
Transform the developer site into an inclusive digital product and authoritative destination for Fiserv.
Design persona-based journeys that guide developers, merchants, partners, and internal teams from discovery through integration and ongoing operations.
Build an information architecture and reusable, machine-readable content for human and AI channels, including web, search, assistants, and agents.
Develop AI-assisted and agent-based experiences, including conversational guidance, intelligent search, guided onboarding, and implementation assistance.
Partner across Product, Engineering, Design, Sales, Support, and partner teams, and represent the work with senior executives and the broader industry.
Lead and develop product managers and product owners across knowledge, builder, test, search, content platform, and AI experiences.

Benefits

Fuel Your Life program supporting physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof peer-recognition program with points redeemable for rewards.
Eight Employee Resource Groups.
Professional growth through training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning, including a 401(k) match and discounted shares through the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.