Senior Director of Process Engineering

CHG Healthcare•Midvale, UT

3d•Hybrid

About The Position

CHG Healthcare is seeking a Senior Director of Process Engineering to lead the strategic alignment of business processes and technology capabilities across their sales ecosystem. This senior leader will collaborate with business operations, sales subject matter experts, the digital & marketing organization (DMO), and sales divisions to design, document, and implement processes that enable AI-powered technology solutions. Reporting to the VP of Revenue and Sales Operations, this role is crucial for CHG's strategy of using AI and advanced technology to transform their sales and delivery model. The ideal candidate possesses deep expertise in business process engineering, a proven ability to drive cross-functional alignment on complex technology initiatives, and hands-on experience with AI applications in sales or operations. Experience with Salesforce platforms is highly valued. The successful candidate will demonstrate exceptional strategic thinking, pragmatic execution, the ability to navigate ambiguity, build consensus among diverse stakeholders, and translate complex business challenges into clear process solutions. They should be comfortable with both high-level architectural discussions and detailed process mapping. Intellectual curiosity about emerging AI technologies and their transformative potential is essential, along with an understanding that sustainable transformation requires a balance of process discipline, change leadership, and cultural engagement. This position is based in Salt Lake City, UT, with flexibility for remote candidates across the United States. Regular travel to CHG offices and division sites may be required.

Requirements

Deep expertise in business process engineering
Proven track record of driving cross-functional alignment on complex technology initiatives
Hands-on experience with AI applications in sales or operations environments
Exceptional strategic thinking combined with pragmatic execution capabilities
Ability to navigate ambiguity
Ability to build consensus across diverse stakeholder groups
Ability to translate complex business challenges into clear process solutions
Comfortable whiteboarding future state architectures with division presidents
Comfortable working through detailed process maps with frontline teams
Intellectual curiosity about emerging AI technologies and how they can transform traditional business models
Understanding that technology is an enabler, not the solution itself
Understanding that sustainable transformation requires equal parts process discipline, change leadership, and cultural engagement

Nice To Haves

Experience with Salesforce platforms is highly valued
Deep experience with AI applications in business operations, sales enablement, or process automation
Hands-on experience with Salesforce platform (Sales Cloud, Service Cloud, or custom implementations)
Background in sales operations, revenue operations, or go-to-market process design
Experience in healthcare, professional services, or staffing industries
Lean or Six Sigma certification (Green Belt, Black Belt, or Master Black Belt)
Track record of building and scaling high-performing process or operations teams

Responsibilities

Lead end-to-end process design and documentation for AI-enabled technology solutions prior to development and launch
Partner with sales divisions to achieve full alignment on future state process architecture and operating models
Translate strategic business objectives into detailed process requirements that guide technology roadmaps
Establish process governance frameworks and change management protocols to ensure sustainable adoption
Serve as the central orchestrator between business operations, sales SMEs, Lean, and DMO teams
Build deep relationships with division leaders to understand operational context, pain points, and strategic priorities
Drive consensus and executive buy-in on process standards, technology decisions, and implementation timelines
Lead process workshops and design sessions with stakeholders across all organizational levels
Translate AI capabilities into practical business process applications that drive measurable outcomes
Design processes that optimize for AI-native workflows, automation opportunities, and intelligent decision support
Partner with technology teams to ensure process requirements are translated into scalable, secure technical solutions
Monitor AI solution performance against process objectives and iterate based on data-driven insights
Manage a team of sales subject matter experts (2 direct reports initially, with growth potential)
Potentially assume leadership of the business operations team as organizational needs evolve
Build process engineering capabilities across Strategic Operations and embedded partner teams
Foster a culture of continuous improvement, data-driven decision making, and operational excellence

Benefits

401(k) retirement plan with company match
Traditional healthcare benefits such as medical and dental coverage
Unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments
Flexible work schedules - including work-from-home options available
Recognition programs with rewards including trips, cash, and paid time off
Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling
Tailored training resources including free LinkedIn learning courses
Volunteer time off and employee-driven matching grants
Tuition reimbursement programs

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume