Sr. Director of Operations
About The Position
PracticeTek is on a mission to revolutionize healthcare practices effortlessly and is a leading retail-healthcare tech provider in North America. They offer a comprehensive suite of solutions for practitioners, serving over 40,000 clinics worldwide across Chiropractic, Wellbeing, Vision, and Dental sectors. The company emphasizes a culture of high energy, big impact, and continuous growth, with a focus on innovation, collaboration, and customer-centricity. Employees are encouraged to contribute across multiple brands and are supported by a passionate team dedicated to improving healthcare delivery. The company values consistency, staying ahead, market-in approach, effortless experiences, open ownership, and doing the right thing in all decisions. Employees have the opportunity to shape healthcare technology, collaborate with talented individuals, see their impact firsthand, and grow their careers in a supportive environment.
Requirements
- 10+ years of progressive leadership experience in operations, business operations, or service delivery within B2B SaaS, healthcare technology, dental technology, or similarly complex software environments.
- Demonstrated success partnering across Sales, Marketing, Customer Success, Support, Implementation, Product, and Engineering organizations to drive business and customer outcomes.
- Proven experience building scalable operating models, including KPI frameworks, forecasting processes, business reviews, operational playbooks, and performance management systems.
- Strong leadership experience developing managers and building high-performing, accountable teams in fast-paced growth environments.
- Excellent strategic planning, communication, and stakeholder management skills with the ability to influence executive leaders and drive alignment across functions.
Nice To Haves
- Experience supporting orthodontic, dental practice, or dental laboratory workflows.
- Experience managing multi-product software portfolios and product positioning initiatives.
- Experience leading platform migrations, system consolidations, or post-acquisition integrations.
- Familiarity with healthcare data privacy, security, and compliance considerations.
- Experience operating within complex organizations with legacy systems or multiple acquired products.
Responsibilities
- Lead operational strategy and execution across the Dental/Ortho segment, translating business objectives into scalable operating plans, resource strategies, performance metrics, and quarterly priorities that drive sustainable growth.
- Build and optimize operating systems across Customer Success, Support, Implementation, Sales, and Marketing teams to improve customer experience, operational efficiency, retention, and profitability.
- Partner closely with Product and Engineering leaders to prioritize customer-driven roadmap initiatives, improve release readiness, and ensure successful delivery of platform enhancements, migrations, and integrations.
- Establish and manage a disciplined business operating cadence, including forecasting, KPI reviews, planning processes, and executive reporting that enables informed decision-making and accountability.
- Develop high-performing leaders and teams while fostering a culture of customer focus, operational excellence, continuous improvement, and data-driven decision making.
Benefits
- Comprehensive health, dental, and vision coverage options
- Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
- Flexible paid time off, sick time, and 10 company-paid holidays
- 401(k) plan with company match
- Culture Committee driving initiatives that spark connection, fun, and belonging
- A workplace powered by innovation, collaboration, and energy every day
- Bonuses or equity, as applicable
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
