Senior Director of Operations, Public Sector

Iron Mountain • Herndon, VA

1d • Hybrid

About The Position

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a growth-oriented and experienced Senior Director of Operations to join our Public Sector team. In this role, you will be responsible for the strategic oversight of key government programs and all current customer accounts in the US Public Sector market. You will ensure service outcomes align with mandates, policy requirements, and our commitment to accountability and service excellence. As a leader, you will guide a high-performing team of Program Managers to navigate the complexities of public sector service delivery while fostering long-term strategic partnerships.

Requirements

• 15+ years of experience in senior leadership roles focusing on program management or account management within the public sector market.
• Strong knowledge of governmental large scale program management, public sector procurement processes, and complex regulatory compliance standards.
• Proven ability in executive communication and stakeholder management, with experience navigating "high-touch" customer environments and leading large-scale matrixed teams.
• Bachelor’s degree in Business Management or Program Management (or similar majors/experience) and an active Project Management Professional (PMP) certification.

Responsibilities

• Strategic Program Execution: Lead a team of eight Program Managers, with additional headcount to be added this year, to deliver large-scale government initiatives, ensuring all programs meet Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and statutory requirements.
• Cross-Functional De-escalation: Collaborate with Information Technology, Information Security, and Digital Operations teams to start up new customer engagements, remediate customer issues and implement process improvements that prevent recurring operational gaps.
• Growth and Pursuit Support: Partner with the proposal and cross functional teams across the company to provide critical programmatic input for large-scale contract bids, ensuring all security and technical requirements are met during the pursuit of new business.

Benefits

• Competitive Compensation: Performance-based bonus and Long-Term Incentive (LTI) plan.
• Flexible Work Options: A hybrid work model based in the greater Virginia, Maryland, or Washington, District of Columbia (D.C.) area, with 2–3 days per week in-office for leadership collaboration.
• Travel: Approximately 15% travel for site visits and new program implementation.
• Comprehensive Benefits: Competitive paid time off, holidays, and health and wellness plans.
• Continuous Learning: Opportunities for professional development within a rapidly growing area of the business.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees