Senior Director of IT

Southern Scripts•Dallas, TX

3d•Remote

About The Position

The Senior Director of Information Technology is responsible for the oversight and leadership of all aspects of the company’s information technology (IT) and cybersecurity operations. This position involves ensuring the reliability, performance, and security of IT systems and data across a distributed workforce in all fifty states and US Territories. The Senior Director of IT will collaborate closely with the CTO to align the IT strategy with the company’s overall business objectives, focusing on technology innovation, scalability, and the protection of sensitive health information.

Requirements

Visible executive leadership: attract, develop, and retain talent; set priorities; and lead change with urgency and accountability.
Microsoft Azure cloud architecture, operations, and disaster recovery.
HIPAA, HITRUST CSF, and SOC 2 audit and control practices.
Ability to establish, implement, and enforce IT standards and metrics that meet business requirements.
Excellent communication and service orientation; able to explain technology in business terms and work across the enterprise.
Strategic, analytical problem-solver focused on continuous improvement
A minimum of 10 years of experience in technology leadership positions with an emphasis on infrastructure, Microsoft Azure, and operations.
A strong technical background in Microsoft Azure and data and/or voice networking.
Substantial experience leading, directing, and controlling a complex, highly technical cloud infrastructure organization.
A record of accomplishment of working collaboratively and productively with business partners

Nice To Haves

Healthcare IT experience and familiarity with PHI protection in cloud environments.
Call Center / CCaaS IT experience

Responsibilities

Partner with the CTO and IT leaders on Liviniti’s cloud and technology roadmap.
Plan and deliver supportable, cloud-enabled solutions that meet business needs.
Own companywide cloud infrastructure, including public cloud, identity, voice, and Contact Center, SDN, LAN/WAN, operations, business continuity, and disaster recovery.
Evaluate and adopt emerging technologies such as multi-cloud, infrastructure as code, zero trust, observability, and modern collaboration tools.
Ensure cost-effective design, implementation, and support of new services.
Develop and lead a high performing infrastructure and cloud operations team to ensure the reliable delivery of IT services and operations.
Drive a collaborative culture that values technical depth, accountability, and customer service.
Establish, maintain, and execute operations procedures that leverage efficiencies and best practices, including automation and ITIL-aligned service management.
Review and maintain HIPAA, HITRUST CSF, and related information security policy and procedures.
Review and maintain Disaster Recovery and Business Continuity plans for cloud environments.
Provide oversight and budgeting for IT purchases, cloud consumption, and vendor contracts.
Provide oversight and leadership for Internal and External Audits, including HITRUST, SOC 2, and HIPAA assessments.
Oversee cybersecurity protections on network, cloud, and infrastructure resources in line with InfoSec policy and HITRUST controls.
Deliver major infrastructure projects and service improvements on quality, productivity, and ROI goals.
Maintain monitoring and controls that keep critical systems available with minimal interruption.
Abide by all obligations under HIPAA related to Protected Health Information (PHI).
If a HIPAA violation is discovered, whether individually or by another, you must report the violation to the Compliance Officer and/or Human Resources.
Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company.