Senior Director of Global Customer Success

KIMARU Talent•San Francisco, CA

About The Position

The Senior Director of Global Customer Success will lead Growth and Account Management teams across the Americas, EMEA, and APAC, reporting directly to the CRO. The role is accountable for protecting and growing the company’s global revenue base and may be hired at the Senior Director or VP level, depending on experience. The leader will own global revenue retention, guide onboarding in new non-gaming verticals, and establish consistent global processes for campaign launches, account management, forecasting, and client reviews. The role also involves building account-risk monitoring, bringing customer feedback to Product and Operations, coaching regional managers, documenting revenue workflows and roles, and leading global hiring so new team members ramp within 90 days. San Francisco is preferred, with Los Angeles a strong second choice. Candidates in EMEA with existing work authorization will also be considered. The role involves periodic travel to San Francisco and Los Angeles and approximately 10 on-site client QBRs per year. The environment is fast-paced and always-on during peak seasons. Compensation includes a competitive base salary, annual bonus, and equity in the operating company.

Requirements

At least 8 years of experience in Customer Success, Growth, or Account Management, ideally in AdTech or MarTech.
At least 5 years of experience leading distributed global teams.
Deep understanding of mobile DSP/programmatic and performance user acquisition.
Execution-minded approach, with the ability to explain how to deliver outcomes, not just what outcomes are needed.
Executive presence with C-level stakeholders.
Strength in at least two of the three areas: functional experience, leadership, and ecosystem expertise.

Nice To Haves

Experience in AdTech or MarTech.
Experience with mobile DSP/programmatic and performance user acquisition.
Experience leading distributed global teams.
Existing work authorization for candidates based in EMEA.
San Francisco location is preferred; Los Angeles is a strong second choice.

Responsibilities

Own global revenue retention by reducing churn, growing share of wallet, and driving adoption of new products.
Guide onboarding for new non-gaming verticals, including fintech, e-commerce, and social.
Build a single global onboarding process to help campaigns launch faster and more accurately.
Set high standards for forecasting, account plans, and QBRs for top-tier accounts.
Run an early-warning system for at-risk accounts.
Turn client feedback into clear input for Product and Operations.
Establish a consistent coaching rhythm for regional managers.
Document revenue workflows and roles.
Lead global hiring and ensure new team members ramp within 90 days.