Senior Director of Fulfillment
About The Position
King Solutions is transforming the way brands manage fulfillment, transportation, and e-commerce operations. We are building a scalable, technology-enabled fulfillment platform that delivers operational excellence, customer visibility, and continuous improvement across every client we serve. We are seeking a Sr. Director of Fulfillment to lead our warehouse and fulfillment operations while helping shape the future of our business. This leader will drive operational performance, develop high-performing teams, improve customer outcomes, and leverage data and technology to create a best-in-class 3PL experience. This is not a role for someone looking to simply maintain operations. We are looking for a builder, someone excited to lead through change, challenge the status quo, and create scalable processes that support long-term growth.
Requirements
- Bachelor's Degree
- 8+ years of progressive leadership experience in warehouse, fulfillment, distribution, or 3PL operations.
- 5+ years leading managers and supervisors.
- Demonstrated success managing multi-client fulfillment environments.
- Strong understanding of warehouse operations and inventory management.
- Experience utilizing WMS platforms and operational reporting tools.
- Proven ability to drive productivity and process improvement initiatives.
- Strong analytical and problem-solving skills.
Nice To Haves
- 3PL fulfillment leadership experience.
- Deposco experience.
- E-commerce fulfillment experience.
- Lean, Six Sigma, or Continuous Improvement certification.
- Experience leading operational transformation initiatives.
Responsibilities
- Lead all fulfillment operations across receiving, storage, replenishment, picking, packing, and shipping.
- Meet operational standards and drive execution against service commitments.
- Ensure labor resources are aligned with customer demand and volume fluctuations.
- Drive operational consistency across all shifts and business units.
- Develop scalable processes that support future growth.
- Own fulfillment performance for all client accounts.
- Partner with Customer Success and Sales to ensure client expectations are achieved.
- Participate in client business reviews and operational reviews.
- Develop corrective action plans for service failures.
- Identify opportunities to improve client efficiency and value.
- Establish productivity standards and labor management processes.
- Drive improvements in: Lines per hour, Units per hour, Dock productivity, Replenishment productivity, Labor cost per order.
- Utilize operational data to identify opportunities for improvement.
- Build accountability throughout the leadership team.
- Maintain inventory accuracy standards.
- Ensure cycle count and audit programs are executed.
- Reduce inventory discrepancies and fulfillment errors.
- Drive root cause analysis and corrective actions.
- Maintain operational compliance and process adherence.
- Partner with Product & Innovation to maximize utilization of Deposco WMS and supporting technologies.
- Lead implementation of automation and process improvements.
- Utilize operational dashboards and KPIs to drive decision-making.
- Promote a culture of continuous improvement and operational excellence.
- Champion data-driven management practices.
- Build and develop warehouse leadership teams.
- Create clear accountability and performance expectations.
- Coach supervisors and managers to become future leaders.
- Drive employee engagement, retention, and succession planning.
- Foster a culture focused on safety, accountability, and customer service.
Benefits
- MaKING a Difference program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
