Senior Director of Field Service
Qualdoc•Marietta, OH
•Onsite
About The Position
We are seeking an experienced Senior Director of Field Service to lead and grow a field service organization supporting electrical infrastructure and mission-critical environments. This leadership role will focus on building scalable service systems, developing preventative maintenance programs, managing service operations, and leading high-performing technical teams. The ideal candidate will be both a strategic leader and a hands-on problem solver with extensive experience in power distribution equipment and data center environments.
Requirements
- 10+ years of progressive leadership experience in field service, electrical infrastructure, power distribution, mission-critical facilities, or a related industry
- Experience building or significantly scaling a field service organization
- Previous responsibility for a service P&L, including budgeting, forecasting, revenue, gross margin, staffing, and profitability
- Experience developing and managing preventative maintenance programs and service agreements
- Experience establishing and managing SLAs, KPIs, field service metrics, and operational performance reviews
- Significant experience with low- and medium-voltage power distribution equipment, including: Switchgear, Switchboards, Power Distribution Units (PDUs), Transformers, Static Transfer Switches (STS)
- Strong experience supporting data centers and mission-critical facilities
- Experience managing internal field service teams and third-party service partner networks
- Proven ability to recruit, organize, lead, and develop technical field personnel
- Strong financial and commercial business acumen
- Experience managing customer escalations and executive-level customer relationships
- Strong understanding of commissioning, start-up, preventative maintenance, troubleshooting, warranty, and field repair processes
- Excellent written and verbal communication skills
- Ability to thrive in a fast-growing environment
- Willingness to travel regularly
Nice To Haves
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Business, Operations, or a related field (or equivalent industry experience)
- Experience leading a national or multi-regional field service organization
- Experience developing recurring service agreements or aftermarket service businesses
- Experience with mission-critical commissioning environments
- Experience implementing field service management systems, CRM platforms, service ticketing systems, installed-base tracking, and service analytics
Responsibilities
- Build and scale a high-performing field service organization
- Develop and implement preventative maintenance programs across multiple product lines
- Establish and manage service-level agreements (SLAs), key performance indicators (KPIs), and operational performance metrics
- Manage the department's profit and loss (P&L), including budgeting, forecasting, revenue, and profitability
- Lead commissioning, start-up, preventative maintenance, troubleshooting, warranty, and field repair activities
- Build documentation libraries, certification programs, and standardized operating procedures
- Recruit, develop, and retain technical field personnel
- Manage customer escalations and maintain executive-level customer relationships
- Build and manage relationships with third-party service partners
- Provide hands-on technical support and troubleshooting when needed
- Collaborate with leadership, engineering, and operations teams to support business growth
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
