Senior Director of Customer Success for Enterprise
About The Position
Bankrate is hiring a Senior Director of Customer Success, Enterprise Demand to lead strategy and execution for our most influential distribution partners — employers, affinity groups, and channel partners who use Bankrate private marketplaces to deliver financial tools to employees and members. In this role, you will sit at the intersection of business development, product strategy, and marketing, with accountability for partner deployment, audience engagement, long-term growth, and high-intent traffic. The goal is to grow and retain enterprise partners while turning marketplace engagement into a clear ROI story. The ideal candidate is an enterprise Customer Success or partnerships leader who has built and scaled B2B2C or channel motions and can lead a high-performing team in a product-led fintech environment.
Requirements
- 8+ years of Customer Success or Partnership Management experience.
- Experience in B2B2C, channel partnerships, or HR/Benefits technology.
- Strong understanding of digital marketplaces, user experience, and monetization.
- Demonstrated ability to grow audience and revenue within enterprise partnerships.
- Enterprise client-facing leadership experience and people-management capability.
- Comfortable working Eastern Time hours in a remote or hybrid East Coast setup.
Nice To Haves
- Preference for private marketplace or employee-benefits distribution experience.
Responsibilities
- Lead Customer Success strategy for the Demand segment, serving employees in B2B2C environments and affinity members.
- Ensure partner marketplaces are optimized for engagement, conversion, and user satisfaction.
- Expand existing partnerships, including broader employee-benefit adoption and full-company rollouts.
- Connect Product, Marketing, and Sales to improve marketplace features, audience awareness, and partner outcomes.
- Build customer-success playbooks for enterprise onboarding, time to value, and deeper long-term partnerships.
- Lead a high-performing team and translate audience-engagement data into a compelling ROI story.
Benefits
- Health Insurance Coverage (medical, dental, and vision)
- Life Insurance
- Short and Long-Term Disability Insurance
- Flexible Spending Accounts
- Holiday Pay
- 401(k) with match
- Employee Assistance Program
- Paid Parental Bonding Benefit Program
- Flexible Paid Time Off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
