Senior Director of Cloud Applications (Administrator III, Range 1) - San Francisco Bay Region Network, Information Technology Services

San Francisco State University•San Francisco, CA

39d•$176,724 - $195,324•Onsite

About The Position

The Senior Director of Cloud Applications provides strategic leadership for the cloud-based application ecosystem across the San Francisco Bay Region Network, serving California State University, East Bay, San Francisco State University, and Sonoma State University. Reporting to the Network Chief Information Officer, this position oversees the Cloud Applications team and its daily operations, configuration, integration, and continuous optimization of cloud platforms and services. The Senior Director ensures cloud environments are robust, secure, and aligned with the universities’ academic and administrative missions. The role leads deployment, integration, customization, and lifecycle management of cloud applications; establishes practices for reliability and user support; and promotes innovation in cloud technology. The position works with IT leadership, campus stakeholders, compliance officers, and technology vendors to advance operational excellence, user satisfaction, and institutional strategy. The primary work location and designated home campus is San Francisco State University. The position is full-time, at-will, and scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. It is also a 24-hour on-call position for emergencies and critical Network needs, and may require travel among Network universities. Work is expected to be performed in California, with possible occasional telework; the role is assigned to on-campus operations.

Requirements

At least 7 years of progressively responsible experience in cloud application management, enterprise application administration, software deployment, or related roles.
At least 5 years of experience leading teams in a management or leadership role, particularly in a service-oriented environment.
Demonstrated success supervising or mentoring technical staff.
Strong understanding of cloud architecture, application deployment, integrations, and best practices for system reliability and security.
Knowledge of change management, incident management, and lifecycle support for cloud solutions.
Familiarity with compliance, regulatory, and privacy requirements for cloud and digital applications.
Effective oral and written communication skills for technical and non-technical audiences.
Ability to manage multiple tasks, service requests, and priorities in a fast-paced environment.
Experience with documentation, process improvement, and knowledge sharing.
Bachelor’s degree in information systems, computer science, business administration, or a related field; alternatively, five years of progressively responsible experience in cloud application management or deployment, including staff supervision.
Must pass a background check.
Must provide proof of U.S. citizenship or authorization to work in the United States within three business days of hire.
Must be able to perform work in California; the position is assigned to on-campus operations.
Position is a 24-hour on-call position for emergencies and critical Network needs.

Nice To Haves

At least 5 years of experience working in higher education, multi-campus systems, or similarly complex public-sector organizations.
Master’s degree in information systems, computer science, or a related field.
Relevant professional certifications, such as AWS Certified Solutions Architect, Azure Administrator, Salesforce Administrator, Google Cloud Professional, or ITIL.

Responsibilities

Manage daily cloud application operations, including deployment, configuration, maintenance, integration, performance monitoring, troubleshooting, and lifecycle management.
Make operational decisions related to cloud applications and escalate complex or high-impact issues to the Network CIO as needed.
Oversee timely resolution of cloud application incidents, changes, releases, and service requests to support performance, service availability, and technology best practices.
Coordinate with the Network Support Center to address application-related inquiries and delegate work to appropriate Network personnel.
Maintain working knowledge of CSU Administrative Manual policies and relevant state and federal regulations, and assist staff with compliance.
Lead, manage, supervise, guide, and mentor the Cloud Applications team, aligning team goals with Network strategy and fostering an inclusive, supportive work environment.
Support team members’ career development and promote mentorship, knowledge sharing, coaching, and continuous skill development.
Manage personnel activities in coordination with Human Resources, including staff selection, training, guidance, evaluation, recruitment, and orientation; take corrective action and recommend salary actions, promotions, or terminations as appropriate.
Build and maintain relationships with customers, partners, and stakeholders to deliver consistent and reliable cloud application services.
Monitor and enforce service-level agreements for the cloud applications unit.
Identify workflow improvements, redundancies to eliminate, automation opportunities, and ways to improve user experience.
Collaborate with IT leadership to implement new technologies and process improvements.
Track and report cloud application performance indicators, metrics, and dashboards.
Monitor changes in laws, regulations, and technologies affecting cloud applications and inform senior management and staff.
Develop and maintain documentation of Network and university cloud application policies, processes, and systems, and make technical knowledge accessible to stakeholders.
Ensure timely, transparent, and helpful end-user communications; maintain communication with direct reports, senior leaders, and Network universities to address escalations and operational needs.
Promote equity, diversity, and inclusion and embody the organization’s values, including innovation, teamwork, respect, excellence, integrity, service, and accountability.
Comply with policies and procedures regarding information privacy, authorized use of Network resources, and security of Network systems and data; demonstrate safe work practices.
Perform other related responsibilities as requested and necessary.