Senior Director National Retail

Acosta•Lewisville, TX

10d•Onsite

About The Position

The Senior Director, National Retail is responsible for leading the Retail Business Manager organization supporting JM Smucker's dedicated retail field team. This leader serves as the primary bridge between Retail Operations, JM Smucker Sales Leadership, and Acosta leadership to ensure retail execution strategies translate into measurable business results. The role is accountable for developing and leading a high-performing team, driving business performance, influencing client priorities, and transforming retail insights into actionable recommendations that improve sales, execution, and customer outcomes. Success in this role is measured by the team's ability to deliver business results, build trusted client partnerships, identify growth opportunities, and translate retail execution into meaningful value for JM Smucker and Acosta.

Requirements

Leadership of managers or business professionals
Client relationship management
Strategic business planning
Cross-functional influence
Cosnumer Packaged Goods (CPG) experience
Executive communications skills
Change leadership
Bachelor’s Degree (B.A.) from a four (4) year college or university, or fifteen (15+) years’ or more related experience and/or training; or equivalent combination or education and experience required.
Ten (10+) years’ experience in Project/People Management Required.
Must demonstrate excellent interpersonal, organizational and sales skills.
Ability to use advanced functions of Microsoft (Power BI, Excel, Word, PowerPoint and Outlook)
Demonstrate superb oral/written communication skills and strong presentation skills.
Effectively communicate with others.
Must have a valid driver’s license or have means to adequate transportation to visit multiple Clients/Customers in assigned region/territory.
Ability to create positive working relationships, both internally and externally.
Great negotiation skills with Expert knowledge of Competitive Retail Strategy.
Resolve complex problems.
Sit for extended periods (typically 6+ hours per day).
Use a computer, including keyboard and mouse, for prolonged periods.
Lift and carry light items (e.g., files, office supplies, laptops, typically 20+ pounds).
Reach, bend, or stoop occasionally to access files or office materials.
Maintain focus and attention for long periods of desk-based work.
Follow clear directions.
Perform repetitive motions (e.g., typing, clicking) consistently throughout the day.

Nice To Haves

Retail operations experience
Category management experience
Sales strategy experience
Power BI and advanced business analytics experience
Knowledge in Retail Strategy preferred.

Responsibilities

Serve as a strategic business partner to JM Smucker Sales Directors and customer team leadership.
Identify business opportunities and risks impacting retail execution and sales performance.
Translate retail intelligence, performance trends, and marketplace insights into actionable business recommendations.
Lead business reviews and strategic discussions with internal and client stakeholders.
Drive alignment between retail execution priorities and customer objectives.
Lead, coach, and develop a team of Retail Business Managers.
Establish clear expectations, accountability, and performance standards.
Recruit, onboard, and develop future leaders within the organization.
Foster a culture focused on collaboration, ownership, continuous improvement, and results.
Create development plans that strengthen business acumen, client management, and strategic thinking.
Monitor key retail performance indicators and business trends.
Lead root cause analysis to identify performance opportunities and business challenges.
Develop action plans that improve execution, distribution, merchandising, and promotional effectiveness.
Partner with retail operations and sales leadership to ensure successful implementation.
Utilize business reporting and analytical tools to support decision-making.
Ensure team members leverage data effectively when developing recommendations.
Partner with analytics and reporting resources to identify opportunities and trends.
Convert complex data into concise business stories and actionable insights.
Ability to evaluate and apply emerging technologies, including AI, to improve team effectiveness, business processes, and client outcomes.