Senior Director NA Revenue Operations

MRI Software

About The Position

The NA Sales & Revenue Operations Director is a critical leadership role responsible for driving revenue growth, commercial strategy, and sales effectiveness across all NA regions and business lines. This role combines senior sales leadership with deep revenue operations expertise—supporting MRI’s rapidly expanding product portfolio, acquisitions, and multi-segment customer base. We’re obsessed with making this the best job you’ve ever had! We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit Invest in our competitive 401k plan and help set you up for your future Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s) Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi’ time a year Further your professional development and growth with our generous Tuition Reimbursement offerings Enjoy the flexibility of working from anywhere in the world for two weeks out of the year About Us From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. Amazing growth requires amazing employees. Are you up to the challenge? We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you! MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself! At MRI, our company culture is more than a talking point – it’s what makes us shine! We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the right fit for your next career move! We’re completely dedicated to making this the best job you’ve ever had! We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: Join our employee-led resource groups to maximize your experience at work. Add 16 extra hours to your time off to shorten your workday as part of our Flex at MRI program. Utilize 16 hours of paid time to volunteer. Know great workers? Our generous employee referral scheme rewards you for bringing in talent. Enjoy peace of mind with our regional-specific healthcare benefits for you and your family. Big on family? So are we! Our Parental Leave and parental support perks allow you to grow your family comfortably as an MRI employee. Maintain a fantastic work-life balance with PTO days plus observed holidays. Further your professional development and growth with our tuition reimbursement offerings. Enjoy the flexibility of working from anywhere in the world for two weeks out of the year. And more! Now, take a glimpse into some of the fun we have here: MRI Software Instagram

Responsibilities

Lead and oversee day-to-day sales operations activities for the NA region, ensuring efficient processes and procedures.
Establish consistent forecasting frameworks and reporting (Weekly forecast calls including the NA role up and vertical sales meetings), this will include both bookings and risk/attrition.
Collaborate with sales leadership to drive and implement global/regional sales strategies, targets, and forecasting models.
Analyse sales data and metrics to identify trends, opportunities, and areas for improvement.
Prepare regular reports and presentations for senior management, providing insights and recommendations (For example; Win/Loss data, MEDDPICC adoption, sales velocity metrics etc)
Manage the sales pipeline, ensuring accurate tracking and reporting through CRM and other systems (Pipeline health and Hygiene)
Drive adoption of sales tools, platforms, and best practices across the region (SalesLoft, Trumpet etc)
Identify Sales training requirements for delivery by Sales enablement
Support territory planning, quota setting, and incentive programmes for the NA sales teams alongside Global SalesOps/RevOps leader.
Lead or contribute to regional/global sales operations projects and initiatives as required.
Own the NA revenue operations function, including analytics, planning, systems, enablement, and process optimization.
Oversee CRM accuracy and sales process governance (primarily Salesforce and integrated tools such as HubSpot, Marketo, Outreach, Gong, CPQ).
Implement standardized, scalable GTM processes across countries and business lines—particularly important due to MRI’s inorganic growth and acquisitions.
Design and monitor regional KPIs for pipeline health, sales productivity, conversion rates, and retention.
Partner with Global RevOps to align on systems architecture, compensation frameworks, data governance, and forecasting methodologies.
Partner closely with Product, Customer Success, Finance, Marketing, and Professional Services to deliver a connected customer experience.
Create a culture of accountability, data-driven decision making, and continuous improvement.

Benefits

Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit
Invest in our competitive 401k plan and help set you up for your future
Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi’ time a year
Further your professional development and growth with our generous Tuition Reimbursement offerings
Enjoy the flexibility of working from anywhere in the world for two weeks out of the year
Add 16 extra hours to your time off to shorten your workday as part of our Flex at MRI program.
Utilize 16 hours of paid time to volunteer.
Our generous employee referral scheme rewards you for bringing in talent.
Enjoy peace of mind with our regional-specific healthcare benefits for you and your family.
Our Parental Leave and parental support perks allow you to grow your family comfortably as an MRI employee.
Maintain a fantastic work-life balance with PTO days plus observed holidays.