Senior Director, Revenue Operations

NeuroFlow•Philadelphia, PA

About The Position

We're seeking a strategic Senior Director of Revenue Operations to architect and scale our commercial engine, helping fuel our rapid growth as the leader in integrated behavioral health technology. You'll be the operational architect behind our revenue growth, building intelligent systems and processes that enable our go-to-market teams to sell effectively and efficiently across providers, payors, and government agencies. You'll own building and refining the operational infrastructure that drives commercial success. This means designing deal desk processes that handle the unique complexities of healthcare purchasing cycles with a very broad solution footprint. You'll build automation frameworks that eliminate friction from commercial workflows and leverage AI and modern tools to create competitive advantages in pipeline prediction, proposal generation, intelligent routing, and real-time deal visibility. You'll partner with Sales, Marketing, Customer Success, Product, and Finance leadership to ensure seamless processes across the customer journey. Your role is translating complex business requirements into scalable operational solutions while maintaining flexibility for different buyer personas and procurement processes across our diverse healthcare customer base. You will partner with commercial leadership and finance to establish quotas and administer and refine incentive programs You’ll support optimizing commercial capacity - market segmentation, territory design and data driven account prioritization

Requirements

8+ years in revenue operations, sales operations, or commercial operations roles
5+ years working with healthcare buyers (providers, payers, government agencies) in SaaS and/or technology enabled services
Experience working in early/growth stage businesses
Proven track record building and scaling deal desk functions including approval workflows, pricing governance, and exception management
Expert-level knowledge of modern revenue tech stacks (Salesforce, Gong/Clari, others TBD)
Extensive experience implementing AI-powered tools and automation to improve commercial outcomes
Strong analytical capabilities: building models, creating executive dashboards, and uncovering actionable insights
Experience with complex healthcare deal structures including multi-year commitments and diverse payment models
Bachelor's degree required

Nice To Haves

MBA or relevant advanced degree preferred

Responsibilities

Building and refining the operational infrastructure that drives commercial success.
Designing deal desk processes that handle the unique complexities of healthcare purchasing cycles with a very broad solution footprint.
Building automation frameworks that eliminate friction from commercial workflows and leverage AI and modern tools to create competitive advantages in pipeline prediction, proposal generation, intelligent routing, and real-time deal visibility.
Partnering with Sales, Marketing, Customer Success, Product, and Finance leadership to ensure seamless processes across the customer journey.
Translating complex business requirements into scalable operational solutions while maintaining flexibility for different buyer personas and procurement processes across our diverse healthcare customer base.
Partnering with commercial leadership and finance to establish quotas and administer and refine incentive programs
Supporting optimizing commercial capacity - market segmentation, territory design and data driven account prioritization