Senior Director, Multifamily

Cushman & Wakefield•Frisco, TX

13d•Hybrid

About The Position

The Senior Director will assist and direct the Property Managers and Regional Property Managers in successfully attaining the company’s operational and financial goals while reinforcing the company’s customer service culture. Assumes overall responsibility for the day-to-day management of the apartment portfolio in partnership with the Managing Director/SMD and Asset Manager(s). Participates in the development of the property budget and constantly seeks to develop strategies for enhancing the economic performance of the assets. Implements the action plan for maximizing property performance as outlined in the Properties' budgets. Communicates with the Asset Manager and SMD/MD at least bi-weekly to discuss marketing, occupancy, budget conformance, personnel, capital improvements and any other material topics. Complies with all policies and procedures established by the organization and/or the Asset Manager for the administration of the properties. Ensure that all portfolio properties maintain a visually appealing office which is open at least during normal business hours and more often, depending on the needs of the tenants (as necessary). Hires, trains, and retains qualified personnel and contractors to oversee the daily property operations. Completed regular onsite property visits to ensure onsite operations are being executed to company standards. Evaluates the performance of all personnel and contractors on a regular basis. Complies with the Federal Wage and Hour Act, the Occupational Safety and Health Act, the Workers' Compensation Act, and all applicable federal, state, and local statutes and regulations. Submits written reports on the operations of the property to the RVP and/or Asset Manager on a monthly basis in a format established by organization. Informs SMD/MD and/or Asset Manager of any high-level issues. Any issues involving team members should be escalated to Human Resources in addition to the other key business partners. Attends and participates in industry association meetings and seminars to keep up to date on trends and changing conditions in the marketplace. Cooperates in the completion of any other tasks which may be requested by the Asset Manager and/or SMD/MD. Participates, as requested by the SMD/MD or Asset Manager, in the analysis of the market and in the development of the market position strategy. Maintains a detailed knowledge of the primary market and shops competing properties to better the business.

Requirements

Bachelor’s Degree required
10+ years of related experience
5+ years of Management experience
Extensive knowledge of multi-family industry and Fair Housing regulations
Strong project management, analytical and research skills with a demonstrated ability to manage projects
Must be able to effectively market a property and the surrounding amenities to potential residents
Position requires extensive travel in varied climate/geographic locations
Work involves highly confidential and sensitive information; sound judgment and discretion is essential
Position may require real estate license based upon state requirements and performs other duties as required

Responsibilities

Assumes overall responsibility for the day-to-day management of the apartment portfolio in partnership with the Managing Director/SMD and Asset Manager(s).
Participates in the development of the property budget and constantly seeks to develop strategies for enhancing the economic performance of the assets.
Implements the action plan for maximizing property performance as outlined in the Properties' budgets.
Communicates with the Asset Manager and SMD/MD at least bi-weekly to discuss marketing, occupancy, budget conformance, personnel, capital improvements and any other material topics.
Complies with all policies and procedures established by the organization and/or the Asset Manager for the administration of the properties.
Ensure that all portfolio properties maintain a visually appealing office which is open at least during normal business hours and more often, depending on the needs of the tenants (as necessary).
Hires, trains, and retains qualified personnel and contractors to oversee the daily property operations
Completed regular onsite property visits to ensure onsite operations are being executed to company standards.
Evaluates the performance of all personnel and contractors on a regular basis.
Complies with the Federal Wage and Hour Act, the Occupational Safety and Health Act, the Workers' Compensation Act, and all applicable federal, state, and local statutes and regulations.
Submits written reports on the operations of the property to the RVP and/or Asset Manager on a monthly basis in a format established by organization.
Informs SMD/MD and/or Asset Manager of any high-level issues. Any issues involving team members should be escalated to Human Resources in addition to the other key business partners.
Attends and participates in industry association meetings and seminars to keep up to date on trends and changing conditions in the marketplace.
Cooperates in the completion of any other tasks which may be requested by the Asset Manager and/or SMD/MD
Participates, as requested by the SMD/MD or Asset Manager, in the analysis of the market and in the development of the market position strategy.
Maintains a detailed knowledge of the primary market and shops competing properties to better the business.