Senior Director Marketing Transformation and Change Management

JLL•Chicago, CO

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Director, Marketing Transformation & Change Management Fixed-Term Contract, 16 Months. U.S Based. We're looking for a Change Management Lead to provide maternity cover across change management and enablement for the marketing organization. The role has a heavy focus on AI transformation — leading change for new AI tools, agents, and ways of working — but the scope extends across marketing's wider change portfolio, including process, operating model, and organizational change initiatives as they arise. This is a hands-on role spanning strategic communications, executive stakeholder management, and delivery of enablement materials across whichever change initiatives are active at a given time. The role sits within Transformation & Enablement, part of the Marketing Data & AI Centre of Excellence.

Requirements

10+ years proven experience in change management across a range of change types — not only technology rollouts, but also process and organizational change
Strong stakeholder management skills, including comfort operating with senior/executive audiences
Excellent written communication — able to write clearly and directly, without relying on corporate jargon or overstatement
Experience designing and building structured enablement or training materials
Ability to run multiple concurrent change initiatives of varying size and adapt approach accordingly
Comfort working with ambiguity, particularly around emerging AI/agentic tools where processes are still being defined
Familiarity with a change management framework (e.g. ADKAR/Prosci, or a comparable structured model)
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Experience leading change within marketing and marketing technology is desirable

Responsibilities

Lead change management across marketing's active change portfolio — AI tool and agent rollouts, process changes, operating model shifts, and organizational transitions as they arise
Prioritize and sequence change initiatives against team capacity and business calendar, given multiple concurrent workstreams
Apply structured change frameworks to scope impact, plan enablement, and track adoption, adapting the approach to the size and nature of each change
Identify and flag change risks early — including gaps in sponsorship, readiness, or reinforcement — rather than letting them surface post-launch
Lead change management specifically for AI tool and agent adoption within marketing, including pilot rollouts and scaled deployments
Build and maintain change frameworks and enablement patterns tailored to introducing AI capabilities to marketing teams
Plan and facilitate recurring AI-focused forums (e.g. quarterly marketing-wide AI update calls)
Manage relationships with senior marketing stakeholders, including the CMO and Marketing Leadership Team, across the full change portfolio
Draft executive-level communications on transformation initiatives, tooling decisions, and program updates
Build branded enablement materials — decks, talk tracks, session recaps, and training content — for a range of audiences from SME testers to leadership, across whichever initiatives are live
Work in partnership with our Marketing Internal Communications lead to collaborate on building out communications: beta invites, rollout comms, leadership updates, and post-session recaps
Adapt communication and training approaches to the type of change — a tool rollout, a process change, and a structural change each need a different playbook
Work closely with SMEs, process owners, and pilot representatives across marketing to support rollouts of all kinds, not only AI-related ones
Partner with project/delivery teams early enough to shape timelines and readiness plans, not just communicate decisions after the fact