Senior Director - LOSS

Catholic Charities of the Archdiocese of Chicago•Chicago, IL

11h•Onsite

About The Position

This role provides clinical and operational leadership for LOSS services, ensuring high-quality, trauma-informed care through direct service delivery, program oversight, and continuous quality improvement. It also manages staff and volunteers, oversees intake and service access, builds community and parish partnerships, and directs administrative functions including staffing, budgeting, and program development.

Requirements

Bachelor's degree in related field of study
3-5 years of relevant clinical experience
Experience with trauma-informed care, grief support, and group facilitation
Experience with program administration and coordination with internal operational teams
LCSW / LCPC or equivalent licensure
Background check, including any program specific requirements
Driver's License and reliable transportation Agency-specified automobile insurance

Nice To Haves

Master's degree in related field of study
5+ years of clinical experience, including supervision
Experience supervising therapists and volunteers
Knowledge of Catholic grief theology
Experience working at a non-profit organization

Responsibilities

Provide clinical leadership for LOSS services, ensuring high-quality, client-centered, and trauma-informed care.
Maintain a small caseload and co-facilitate at least one support group at all times.
Responsible for all aspects of programming under assigned leadership including service management, expansion and development, and overseeing and refining all quality improvement activities.
Maintains knowledge of insurance billing and ensures all delivered services are eligible for reimbursement.
Supervise up to five full-time therapists, up to ten part-time therapists, and the intake coordinator.
Recruit, engage, train, and assign volunteers to co-facilitate groups with clinicians.
Hold regular supervisions and team meetings.
Oversee the intake process for individuals seeking counseling.
Supervise the intake coordinator and assign therapists to ensure timely, appropriate, and compassionate access to services.
Cultivate and manage relationships with parish partners who serve as host sites for LOSS groups, ensuring strong collaboration and seamless service delivery.
Lead planning and execution of client-centered events, including the annual Evening of Remembrance.
Actively participate in strategic planning and identifies trends and opportunities for program development.
Directly responsible for overall management of daily operations of assigned teams.
Hires, trains, supervises, and professionally develops assigned staff.
Ensures adequate staffing to meet client needs and volume.
Coordinates with Mission Support, Client and Community Impact, and other internal partners to ensure effective day-to-day operations.
Develops and implements policies and procedures.
Develops, implements, and monitors all budgets under assigned leadership.
Exhibit alignment with the team's clear goals that are mission-focused, grounded in Catholic Charities history, and tied to action.
Contribute to a joy-filled culture built upon respect and inclusion, team pride, and community spirit.
Collaborate effectively to support excellent process, accountability, and constructive conflict.
Demonstrate a commitment to growth through learning, forgiveness, and reflection.