Senior Director, Litigation and Operations Strategy

GEICO • Bethesda, MD

1d • $210,000 - $350,000 • Remote

About The Position

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. GEICO is seeking an accomplished Senior Director of Litigation and Operations Strategy to lead strategic planning, operational performance, and cross‑functional execution across the Staff Counsel organization. This role serves as the operational arm of the Staff Counsel Leadership Team, with responsibility for driving litigation strategy, performance discipline, and operational excellence aligned with enterprise objectives. The Senior Director provides executive‑level leadership over litigation operations, including direct oversight of the Director, Litigation Oversight & Compliance and the Director, Associate Experience & Development, to ensure consistency, mitigate risks, and set standards across Staff Counsel.
Location
Remote role, with in-office presence and travel as needed. Preferred location: Maryland (Bethesda office).

Requirements

• Active license to practice law in at least one state; must maintain all CLE requirements.
• Minimum ten (10) years of experience in litigation, legal operations, strategy, program management, or consulting, preferably in a complex, matrixed environment.
• Demonstrated people‑management and senior‑level leadership experience.
• Strong analytical and strategic problem‑solving capabilities.
• Proven ability to drive operational results and lead change at scale.
• Executive presence with the ability to influence and align stakeholders at all levels.
• High ethical standards and demonstrated commitment to transparency and accountability.

Responsibilities

• Set and execute department‑wide litigation and operational strategy aligned with cost efficiency, outcome consistency, and risk management.
• Ensure effective execution of compliance, quality assurance, and litigation governance frameworks.
• Analyze litigation and operational performance metrics; translate insights into actionable improvement initiatives.
• Drive accountability, transparency, and disciplined execution across Staff Counsel leadership.
• Lead continuous improvement of case‑handling processes, workflows, and technology platforms, including oversight of case assignment models, litigation budgeting, and efficiency tracking to drive consistent outcomes and operational discipline.
• Ensure litigation operations align with internal controls, compliance standards, and enterprise risk expectations.
• Own the end-to-end strategy for associate experience, engagement, and capability building across Staff Counsel.
• Set training strategy and curriculum priorities (onboarding, litigation skills, and leadership development) aligned to litigation strategy and workforce needs.
• Drive adoption of standardized processes, tools, and operating practices that improve organizational effectiveness and execution discipline.
• Use development and progression data to inform talent decisions and succession planning.
• Lead adoption and optimization of litigation technology, including AI‑enabled tools, in partnership with Legal Operations and Legal Technology teams.
• Implement standardized processes to equip, train, and support associates in the effective use of litigation technology and AI-enabled tools.
• Establish governance for best practices, usage expectations, and adoption metrics tied to productivity and outcomes.
• Own the governance and consistency of Staff Counsel’s organizational communications and meetings, including planning, content alignment, and follow‑through for town halls, management meetings, and leadership communications.
• Drive clarity, consistency, and accountability in messaging cascading from senior leadership to the workforce, partnering with leadership to ensure communications reinforce strategy and priorities.
• Partner with Claims, Legal Operations, Legal Technology, and other internal stakeholders to align litigation strategy and execution.
• Collaborate with outside counsel and vendors to ensure performance expectations, cost discipline, and quality standards are met.

Benefits

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• In office and remote opportunities, as well as our signature GEICO Flex program, offering the ability to work remotely for up to four weeks per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed