Senior Director, Litigation and Operations Strategy

GEICO•Bethesda, MD

2d•Hybrid

About The Position

GEICO is seeking an accomplished Senior Director of Litigation and Operations Strategy to lead strategic planning, operational performance, and cross‑functional execution across the Staff Counsel organization. This role serves as the operational arm of the Staff Counsel Leadership Team, with responsibility for driving litigation strategy, performance discipline, and operational excellence aligned with enterprise objectives. The Senior Director provides executive‑level leadership over litigation operations, including direct oversight of the Director, Litigation Oversight & Compliance and the Director, Associate Experience & Development, to ensure consistency, mitigate risks, and set standards across Staff Counsel.

Requirements

Active license to practice law in at least one state; must maintain all CLE requirements.
Minimum ten (10) years of experience in litigation, legal operations, strategy, program management, or consulting, preferably in a complex, matrixed environment.
Demonstrated people‑management and senior‑level leadership experience.
Strong analytical and strategic problem‑solving capabilities.
Proven ability to drive operational results and lead change at scale.
Executive presence with the ability to influence and align stakeholders at all levels.
High ethical standards and demonstrated commitment to transparency and accountability.

Responsibilities

Set and execute department‑wide litigation and operational strategy aligned with cost efficiency, outcome consistency, and risk management.
Ensure effective execution of compliance, quality assurance, and litigation governance frameworks.
Analyze litigation and operational performance metrics; translate insights into actionable improvement initiatives.
Drive accountability, transparency, and disciplined execution across Staff Counsel leadership.
Lead continuous improvement of case‑handling processes, workflows, and technology platforms, including oversight of case assignment models, litigation budgeting, and efficiency tracking to drive consistent outcomes and operational discipline.
Ensure litigation operations align with internal controls, compliance standards, and enterprise risk expectations.
Own the end-to-end strategy for associate experience, engagement, and capability building across Staff Counsel.
Set training strategy and curriculum priorities (onboarding, litigation skills, and leadership development) aligned to litigation strategy and workforce needs.
Drive adoption of standardized processes, tools, and operating practices that improve organizational effectiveness and execution discipline.
Use development and progression data to inform talent decisions and succession planning.
Lead adoption and optimization of litigation technology, including AI‑enabled tools, in partnership with Legal Operations and Legal Technology teams.
Implement standardized processes to equip, train, and support associates in the effective use of litigation technology and AI-enabled tools.
Establish governance for best practices, usage expectations, and adoption metrics tied to productivity and outcomes.
Own the governance and consistency of Staff Counsel’s organizational communications and meetings, including planning, content alignment, and follow‑through for town halls, management meetings, and leadership communications.
Drive clarity, consistency, and accountability in messaging cascading from senior leadership to the workforce, partnering with leadership to ensure communications reinforce strategy and priorities.
Partner with Claims, Legal Operations, Legal Technology, and other internal stakeholders to align litigation strategy and execution.
Collaborate with outside counsel and vendors to ensure performance expectations, cost discipline, and quality standards are met.

Benefits

Rewarding career where your ambitions are met with endless possibilities.
Feel valued, supported and proud to work here.
The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
Training and career advancement.
Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
Market-competitive compensation.
A 401K savings plan vested from day one that offers a 6% match.
Performance and recognition-based incentives.
Tuition assistance.
Mental healthcare.
Fertility and adoption assistance.
In office and remote opportunities.
GEICO Flex program, offering the ability to work remotely for up to four weeks per year.
Workplace flexibility.
Personalized development programs.
Industry leading training.
Certification assistance.
Career mentorship and coaching with supportive leaders at all levels.
Inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset.
Culture of caring, inclusion, and belonging, that values different perspectives.
Employee engagement and recognition programs.