Senior Director, Legal Engineering
About The Position
Icertis is launching a new Center of Excellence to support its AI-first, legal-centric products. This team will partner directly with enterprise customers, including companies like Microsoft, Accenture, and Hewlett Packard Enterprise, to design real-world AI use cases, optimize AI-powered contract review playbooks, and develop custom prompts that bring legal workflows to life. This role blends legal expertise with AI innovation, helping customers streamline contract reviews, strengthen negotiation strategies, and bring greater speed, consistency, and insight to their daily work. The role offers the opportunity to make a real impact, shaping both the customer experience and how the product evolves. It is a dynamic role where the individual will wear several hats: trusted advisor, LegalOps and contracting expert, product specialist, and solution architect. Ultimately, the goal is to help customers unlock the full power of Icertis and drive meaningful success for themselves, their teams, and their organizations.
Requirements
- Fluent in English (additional languages are a plus)
- Experience reviewing commercial contracts
- Experience working with AI tools and prompt writing
- 5+ years of experience in commercial contract drafting, review, and negotiation
- Strong knowledge of common contract provisions across agreements such as NDAs, MSAs, SaaS agreements, vendor agreements, and licensing agreements
- Experience developing or working with contract playbooks, review guidelines, or negotiation protocols
- Experience working with AI tools and prompt engineering
- Comfort with technology platforms and the ability to learn new systems quickly
- Strong analytical and problem-solving skills with attention to detail
- Ability to translate legal concepts into structured guidance for AI systems
- Excellent communication and presentation skills
- Experience working directly with customers or internal stakeholders
- Ability to manage multiple customer engagements simultaneously
- Professional presence when working with enterprise-level customers, including general counsel and senior legal leaders
- Strong cross-functional collaboration skills
Nice To Haves
- A fast learner who quickly adapts to new technologies and concepts
- A problem solver who enjoys tackling complex challenges
- A self-starter who takes initiative and ownership
- A clear communicator who can simplify complex ideas
- A creative and flexible thinker who approaches challenges from multiple angles
- A strong collaborator with excellent stakeholder management skills
Responsibilities
- Customer Consultant – Partner with customers to understand their legal and operational needs and translate them into effective platform solutions.
- Customer Coach – Guide customers in getting the most out of the Icertis platform by sharing best practices and driving strong product adoption.
- Customer Success Partner – Support customers as they implement AI-powered playbooks and prompts through testing, iteration, and continuous improvement.
- Product Advisor – Bring insights from customer engagements back to the product team to help shape product enhancements, roadmap priorities, and strategic direction.
- Team Builder – Play a key role in building and scaling the Legal AI Center of Excellence, helping develop processes, knowledge, and best practices for the team.
Benefits
- Supporting employees’ and their families’ physical, mental, and financial well-being.
- Accelerating Icertians’ careers.
- Making a social and environmental impact in our communities.
- Cultivating and advancing a culture of diversity, equity, inclusion, and belonging (DEIB) across our company, customers, and suppliers.
- Generous holidays, including the 4th of July week off (paid).
- Free professional and leadership coaching.
- Annual personal development allowance.
- Robust medical, dental, vision, and mental health benefits.
- Employee Assistance Program (EAP).
- Equity (RSUs) and shared ownership in the company.
- Generous 401(k) match.
- Flexible work environment.
- Paid maternity and paternity leave.
- Generous holiday and PTO program.
- CaaS (Coaching as a Service).
- Annual personal development allowance.
- 7 Days for Humanity – seven paid volunteer days annually.
- Global and regional DEIB steering committees and employee resource groups (ERGs).
- Global DEIB training programs and guest speakers throughout the year.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
