Senior Director, IT

Known•New York, NY

7d•Hybrid

About The Position

Known's Information Technology team is the engine behind our company and client operations, setting the standard for performance, security, and reliability. In close partnership across our practices, we deliver measurable, technology-enabled outcomes. As Senior Director, IT, you will lead infrastructure and site support through the complexity of a bi-coastal, hybrid organization, bringing a clear, strategic approach to how we operate and scale. You will elevate our technology environment, bring focused leadership with an eye on team development, and build trust quickly across the organization while strengthening alignment across teams. You will shape the future of IT at Known by driving innovation, embedding AI into how we work, and pushing what’s possible.

Requirements

10+ years of progressive IT leadership, including senior-level roles
Experience leading complex hybrid infrastructure environments
Proven success managing distributed, multi-location teams
Strong expertise in cloud platforms, networking, systems architecture, and endpoint management
Experience with enterprise SaaS and modern workplace tools
Strong understanding of IT service management frameworks and best practices
Direct experience leading ISO certification efforts and ensuring audit readiness
Strong cybersecurity, risk management, and governance background
Experience managing budgets, vendors, and cross-functional initiatives
Strong executive communication and stakeholder management skills
Ability to commute to NYC headquarters 4–5 days per week, with occasional travel

Responsibilities

Define and execute IT strategy aligned with business priorities
Act as a trusted partner to executive leadership, bringing clear perspective on investments, risks, and opportunities
Lead modernization of IT systems with a focus on speed, reliability, and impact
Own hybrid infrastructure across cloud, on-prem, network, and endpoint environments
Maintain high standards for uptime, performance, and operational resilience
Lead cybersecurity, risk management, and incident response
Own ISO certification and ensure ongoing audit readiness and compliance discipline
Lead help desk and desktop support with a focus on responsiveness, accountability, and user experience across a diverse employee base with varying technical needs and skill levels
Set and maintain service standards that ensure a consistently high-quality support experience, using data and feedback to drive continuous improvement
Establish a best-in-class in-office technology environment at the New York headquarters, with particular accountability for executive support, client-facing interactions, and day-to-day workplace reliability
Ensure end-user support is proactive, solutions-oriented, and aligned to the needs of a bi-coastal, always-on organization
Lead and develop a distributed IT team across bi-coastal operations
Build a culture of accountability, ownership, and continuous improvement
Partner cross-functionally to deliver practical, business-aligned technology solutions