Sr Director, Technology Strategy & Operational Excellence

Convey Health Solutions•Fort Lauderdale, FL

About The Position

The Senior Director, IT Strategy & Operational Excellence is responsible for driving the IT strategy and leading the transformation of the IT Operating Model. This role establishes consistent ways of working across Agile delivery, planning, quality engineering, release governance and service management, ensuring alignment across multiple delivery and operational teams. This role establishes the frameworks, processes and controls that enable consistent and high-quality technology delivery across the enterprise.

Requirements

BS in Computer Science or related discipline or equivalent experience is required
12+ years of progressive IT leadership experience, with a focus on strategy, governance, and delivery
Proven experience implementing IT operating model
Strong understanding of Agile/SAFe, ITSM frameworks (e.g., ITIL), and portfolio management
Experience leading cross-functional teams spanning planning, delivery, and operations
Ability to influence and partner effectively with senior executives, including leadership and business stakeholders
Must have the ability to multi task and project manage in a fast-paced demanding environment
Strong client interfacing background required
Good knowledge of IT strategy, operating model design and enterprise planning, with fluency in Agile, ITSM and portfolio management frameworks
Strong strategic and analytics skills, translating business priorities into actional roadmaps, KPIs and measurable outcomes
Strong stakeholder management and executive communication skills, with the ability to influence cross-functional leadership
Proven experience in IT planning, organization and development.
Superior understanding of the organization’s goals and objectives.

Nice To Haves

Experience in Healthcare Payer environment is a strong plus
Certified Scrum Product Owner (CSPO) or SAFe 6.0 POPM certification is a strong plus
Familiarity with AI-driven productivity tools is a strong plus

Responsibilities

Lead development and evolution of the IT strategy in partnership with technology leadership team
Partner with business and technology leaders to translate strategy into structured IT roadmaps
Design and govern enterprise intake, prioritization, and planning processes across all IT teams
Establish portfolio governance framework to ensure alignment of demand, capacity and funding decisions
Enable technology leadership visibility into execution progress, dependencies, and risks
Lead enterprise transformation initiatives focused on standardizing and modernizing IT ways of working, including the shift to Agile/SAFe frameworks
Establish standards for execution, collaboration, and delivery alignment across IT teams
Drive clarity in roles, responsibilities across IT teams
Establish KPIs and performance metrics to measure success and drive accountability
Define and govern the release management framework across all IT delivery team, which includes release planning, readiness standards, communication and reporting mechanisms
Ensure safe, predictable and consistent production release outcomes
Lead centralized Quality Engineering function and establish enterprise testing standards
Ensure quality practices are embedded across the full software delivery cycle
Partner with engineering and product teams to improve release quality and stability
Define ITSM standards, processes, and controls across incident, problem, and change management
Oversee service management governance and performance measurement
Ability to present ideas in business-friendly and user-friendly language.
Exceptionally self-motivated directed and desire for personal growth.
Keen attention to detail.
Exceptional service orientation.
Ability to motivate in a team-oriented collaborative environment.
Responsible for compliance with all federal, state and local laws, rules and regulations affecting Company.
Responsible for participating in quality assurance, compliance and in-service and continuing education activities as requested by Company.
Responsible for performing other duties and responsibilities as required.