Senior Director, IT Operations & Digital Resilience

Peloton•New York, NY

1d•$283,350 - $360,950•Hybrid

About The Position

The Senior Director of IT Operations & Digital Resilience will be the primary architect of our internal technology experience and operational stability. You will lead a global team of 20+ professionals across Service Desk, Infrastructure, SRE, and Compliance functions. Your mission is to ensure a seamless "always-on" employee experience while maintaining a rigorous security and compliance posture across our global footprint.

Requirements

12+ years in IT Operations, with at least 5 years in a senior leadership role managing multi-disciplinary teams.
Deep familiarity with ITIL frameworks, SRE principles, and modern GRC tools.
Proven track record of managing a team of 20+, including remote and offshore resources.
Ability to translate complex technical "uptime" data into business-centric "experience" reports for the C-Suite.

Responsibilities

Global Service Excellence & Employee Experience: Direct the global IT Helpdesk and a specialized VIP Support tier, ensuring white-glove service for executive leadership.
Digital Workplace: Lead end-point management strategy (MDM, imaging, lifecycle) to ensure employees have the right tools, whether remote or in-office.
EX Leadership: Act as the primary advocate for the "Employee Experience," using technology to reduce friction in the daily workflow.
Infrastructure & Site Reliability (SRE): Oversee global network architecture, ensuring high-availability for local, remote, and hybrid connectivity solutions.
System Reliability: Manage SRE and Incident Management frameworks to minimize downtime and ensure rapid recovery from system failures.
Connectivity: Own the global network stack, ensuring seamless VPN, SD-WAN, and office-based connectivity.
Security, GRC & Loss Prevention: Serve as the functional lead for IT regulatory compliance (SOX, GDPR, SOC2) and cybersecurity governance.
Asset Protection: Oversee Loss Prevention strategies to mitigate hardware theft, data leakage, and unauthorized access.
Risk Mitigation: Align operational workflows with corporate security policies to ensure "security by design" in IT Ops.
Vendor & Strategic Management: Manage offshore vendor relationships (BPO/MSP), ensuring third-party delivery meets internal quality and security standards.
Financial Oversight: Manage a multi-million dollar budget encompassing hardware, software licensing, and managed service contracts.
Performance & Metrics: You will be responsible for the design and weekly delivery of the IT Operational Command Dashboard, including Service Metrics (MTTR, First-Call Resolution, CSAT), Reliability Metrics (SLOs/SLAs for core infrastructure and network uptime), and Compliance Scorecards (Audit readiness status and Loss Prevention recovery rates).