Senior Director, Infrastructure

Junior Achievement USA

19h•$102,000 - $129,000•Remote

About The Position

Reporting to the Vice President of Infrastructure and Service Management, the Senior Director of Infrastructure is a hands-on technical leader responsible for the reliability, security, performance, and continuous improvement of Junior Achievement's enterprise technology infrastructure. The role combines advanced technical execution with team development and strategic leadership, with a significant portion of time spent directly administering, troubleshooting, improving, and modernizing infrastructure alongside the team. The Senior Director provides deep expertise across Microsoft Azure, Microsoft 365, hybrid infrastructure, identity and access management, networking, hosting, backup and recovery, monitoring, and automation. This leader serves as a senior technical escalation point for complex infrastructure challenges and actively contributes to technical design, implementation, incident resolution, documentation, and process improvement. Equally important, the Senior Director develops the infrastructure team through hands-on coaching, knowledge sharing, clear expectations, and collaborative problem-solving. This role is well suited for a leader who enjoys remaining close to the technology while helping others grow; someone who takes ownership, works effectively with broad direction, and readily steps in where needed to help the team succeed. In partnership with the Vice President, the Senior Director also contributes to infrastructure strategy, technology planning, modernization, vendor management, and investment decisions that ensure JA's technology environment continues to meet evolving organizational needs.

Requirements

Minimum of 7 years of progressive experience supporting and managing enterprise IT infrastructure, including significant hands-on technical responsibility
Minimum of 5 years of hands-on experience within Microsoft Azure environments, with demonstrated expertise across several areas such as networking, virtual machines, storage, identity and access management, monitoring, backup and recovery, governance, and cost management
Demonstrated experience administering Microsoft 365, Microsoft Entra ID/Azure Active Directory, and cloud and hybrid infrastructure environments
Strong ability to troubleshoot complex infrastructure issues, serve as a senior technical escalation point, and contribute directly to incident resolution and root cause analysis
Experience using PowerShell or comparable scripting and automation tools to improve technical or operational processes
Demonstrated experience leading, coaching, or developing technical professionals through hands-on partnership, knowledge sharing, clear expectations, and accountability
Ability to operate with autonomy, take ownership, prioritize effectively, and proactively contribute to team and organizational needs without requiring continuous oversight
Strong verbal and written communication skills, including experience developing technical documentation and communicating technical concepts, risks, and recommendations to technical and non-technical audiences
Experience working with vendors and service providers and managing service expectations or SLAs
Willingness and ability to travel up to 10% for Junior Achievement events, meetings, and organizational gatherings

Nice To Haves

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline
Relevant Microsoft Azure certification, such as Azure Administrator Associate or Azure Solutions Architect Expert
Project management or Agile certification, such as PMP or Certified ScrumMaster
Experience with Microsoft Power Platform, Copilot, or related AI-enabled productivity and automation capabilities
Experience contributing to enterprise digital transformation, cloud migration, or IT modernization initiatives
Experience with cloud cost optimization, IT financial management, vendor contract negotiation, or additional automation, orchestration, monitoring, and infrastructure management platforms

Responsibilities

Provide hands-on technical leadership across JA's enterprise infrastructure, including Microsoft Azure, Microsoft 365, hybrid environments, networking, identity and access management, hosting, storage, backup and recovery, monitoring, and related technologies
Personally contribute to the administration, configuration, implementation, troubleshooting, optimization, and ongoing maintenance of infrastructure systems and services
Serve as a senior technical escalation point for complex or service-impacting issues, leading incident response, root cause analysis, corrective actions, and measures to reduce recurrence
Ensure the reliability, availability, scalability, security, and performance of infrastructure through proactive monitoring, capacity planning, effective backup and recovery practices, system administration, and continuous improvement
Develop and maintain infrastructure documentation, including architecture diagrams, system inventories, technical procedures, standards, and operational runbooks
Identify, develop, and implement opportunities to automate recurring infrastructure and operational processes using PowerShell, Azure automation capabilities, and other appropriate tools
Establish repeatable technical and operational practices that strengthen reliability, monitoring, change management, service delivery, documentation, and overall infrastructure maturity
Evaluate emerging technologies and capabilities, including Microsoft Power Platform, Copilot, and related tools, and identify practical opportunities to improve infrastructure operations and organizational productivity
Continuously evaluate systems and processes and recommend improvements based on organizational needs, risk, performance, scalability, and evolving technology
Lead, coach, and develop infrastructure team members through clear expectations, regular feedback, accountability, and meaningful opportunities for professional and technical growth
Work alongside team members to troubleshoot challenges, implement solutions, and strengthen technical capabilities through hands-on coaching and knowledge transfer
Provide team members with appropriate autonomy and ownership while remaining accessible for guidance, problem-solving, and support
Foster a collaborative, team-first environment where individuals proactively identify needs, contribute beyond their immediate responsibilities when appropriate, and share responsibility for team success
Partner with the Vice President on infrastructure strategy, technology roadmaps, modernization priorities, architecture, investments, scalability, risk, and operational planning aligned with organizational objectives
Monitor infrastructure spending and support budget planning, cloud cost optimization, and cost-saving opportunities without compromising security, reliability, or service quality
Partner with vendors and service providers to support successful technical initiatives and maintain appropriate performance against service-level expectations
Communicate technical considerations, risks, and recommendations clearly to technical and non-technical stakeholders
Stay current on emerging infrastructure technologies, cloud capabilities, automation practices, and industry trends and recommend appropriate opportunities for adoption