Senior Director - Infrastructure

Diversified • Atlanta, GA

2d • Onsite

About The Position

The Senior Director of IT Infrastructure is responsible for leading the strategy, design, and global delivery of enterprise IT infrastructure services, reporting directly to the Chief Information Officer (CIO). This role ensures that infrastructure capabilities: including Azure, Active Directory, Servers, Virtualization, Intune, SharePoint, OneDrive, patching/monitoring, identity & access management (IAM), monitoring, and end-user technologies are scalable, resilient, and aligned with business and digital transformation priorities. As a key member of the IT leadership team, this position partners closely with the CIO to modernize the technology landscape, optimize operations, and enable innovation through reliable, high-performing infrastructure. This role drives the adoption of cloud and automation, establishes global standards, and ensures consistent service delivery across all regions. The leader is accountable for infrastructure performance, availability, cost efficiency, and resilience, while embedding security and compliance requirements into all environments. This role also builds and leads global teams including leveraging offshore GCC, manages strategic vendor relationships, and ensures that IT infrastructure effectively supports business growth and employee productivity.

Requirements

• 12–15+ years of progressive experience in IT infrastructure, operations, or enterprise technology
• 7–10+ years in leadership roles managing global infrastructure teams and services
• Proven experience partnering with CIO and senior IT leadership to align infrastructure with business and digital strategy
• Deep expertise across cloud (AWS, Azure, GCP), data centers, networks, and end-user computing
• Demonstrated success leading large-scale infrastructure transformation initiatives (cloud migration, modernization, automation)
• Strong experience in global IT operations, including high-availability environments and service delivery models
• Expertise in infrastructure architecture, scalability, and performance optimization
• Experience driving automation, Infrastructure-as-Code, and platform standardization
• Solid understanding of IT security, resilience, disaster recovery (BC/DR), and compliance requirements
• Proven ability managing global teams (including offshore GCC), global vendors, managed services, and outsourcing models
• Experience managing large operating and capital budgets
• Strong background working in complex, matrixed global organizations
• Bachelor’s or Master’s degree in Information Technology, Computer Science, or related field

Responsibilities

• Define and execute the global IT infrastructure strategy aligned with business and CIO priorities
• Lead modernization initiatives including cloud transformation, hybrid infrastructure, and digital enablement
• Ensure infrastructure supports scalability, performance, and business growth across regions
• Oversee day-to-day operations of data centers, cloud platforms, networks, and end-user computing
• Ensure high availability, performance, and reliability of all IT infrastructure services
• Establish and monitor SLAs, KPIs, and operational metrics
• Lead adoption and optimization of public, private, and hybrid cloud environments
• Drive platform standardization, automation, and infrastructure-as-code practices
• Partner with application teams to enable secure, scalable cloud solutions
• Oversee global network architecture (LAN/WAN, VPN, connectivity, SD-WAN)
• Lead end-user computing strategy (devices, collaboration tools, mobility)
• Ensure seamless employee digital experience across all locations
• Partner with IT Security to integrate security controls into infrastructure design and operations
• Ensure business continuity, disaster recovery (BC/DR), and resilience planning
• Lead infrastructure readiness for cyber incidents and system failures
• Manage relationships with strategic infrastructure vendors and service providers
• Oversee outsourcing, managed services, and global service delivery models
• Negotiate contracts and ensure cost efficiency and service quality
• Own the global infrastructure budget
• Optimize costs through cloud economics, asset lifecycle management, and vendor strategy
• Drive transparency in IT infrastructure spend and value realization
• Establish enterprise standards for computer, storage, networking, and cloud platforms
• Drive technology simplification, consolidation, and standardization globally
• Ensure alignment with enterprise architecture and CIO vision
• Build and lead a high-performing global infrastructure and operations team
• Develop leadership pipelines and technical capabilities
• Drive a culture of accountability, service excellence, and innovation
• Evaluate emerging technologies (e.g., AI ops, automation, edge computing)
• Drive continuous improvement in service delivery, automation, and reliability engineering
• Lead initiatives to enhance user experience and operational efficiency
• Partner with CIO & IT leadership on overall IT strategy
• Partner with Security on infrastructure protection
• Partner with Applications & digital teams on platform enablement
• Partner with Business leaders to align infrastructure with operational needs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior