Senior Director Information Development

Workday•Pleasanton, CA

12d•Hybrid

About The Position

The Information development organization creates technical content and information for Workday’s customers. Our mission is to pioneer innovative information development experiences that inform, inspire, and enable our customers (internal and external) to evolve and be successful. Workday Information Development is becoming a Center of Excellence for all of Workday – with a focus on collaborating with the Product and Technology organization that develops Workday’s products, as well as key partners in the Customer Service organization. As an engineering and operations leader at Workday, you’ll work with other engineering and technical leaders across the company to ensure our innovative solutions interoperate with critical partner systems, and present a best-in-class customer information experience. Your responsibilities include a strong and talented team of engineers focused on the technical delivery of major platform initiatives, from initial conception through implementation. You will also be responsible for the building and leading the Operations function including overseeing our operational tasks, processes, and personnel. We are looking for an extraordinarily skilled leader to build out and lead our content engineering and operations functions, and to develop a comprehensive content and knowledge management strategy, including leading all aspects of content production for Workday’s technical, customer-facing content. This position will lead the Content Engineering team to improve and enhance core functions of the existing platform system, while designing and building the platform of the future. The role will work alongside community, localization and content leaders, product managers, engineering leads, DevOps, UI/UX, and internal/external stakeholders. The position will involve setting technical direction and vision and enabling your teams to do their best work through effective coaching and mentoring. You will provide technical judgment as we evolve the current platform, engage and empower your teams.

Requirements

BA/BS in Computer Science or related field, or equivalent practical experience.
10+ years management experience leading engineering and/or content management teams and leading managers.
In-depth knowledge of and experience with content publishing platforms, processes, strategies, and industry trends, especially with technical documentation and structured content.
Strong technical skills and experience related to enterprise application development, cloud services, and content management systems.

Nice To Haves

Consistent track record of recruiting, building, and managing engineering and/or content management teams with varied strengths that deliver outstanding business results.
Excellent organizational and analytical expertise, confirmed strong technical data analysis.
Experience influencing, communicating, and motivating change across organizational and cross-functional boundaries.
Excellent written and verbal communication, with confirmed ability to work with stakeholders at all levels of management.
Excellent skills leading people, and champion of company culture.
Ability to thrive in ambiguous, fast paced, evolving environments.

Responsibilities

Lead the Content Engineering team to improve and enhance core functions of the existing platform system, while designing and building the platform of the future.
Work alongside community, localization and content leaders, product managers, engineering leads, DevOps, UI/UX, and internal/external stakeholders.
Set technical direction and vision and enable your teams to do their best work through effective coaching and mentoring.
Provide technical judgment as we evolve the current platform.
Engage and empower your teams.
Build out and lead content engineering and operations functions.
Develop a comprehensive content and knowledge management strategy.
Lead all aspects of content production for Workday’s technical, customer-facing content.
Oversee operational tasks, processes, and personnel.
Focus on collaborating with the Product and Technology organization that develops Workday’s products, as well as key partners in the Customer Service organization.
Ensure innovative solutions interoperate with critical partner systems, and present a best-in-class customer information experience.
Lead a strong and talented team of engineers focused on the technical delivery of major platform initiatives, from initial conception through implementation.