Senior Director, HR Business Partner - Marketing & Product

Freshworks•San Mateo, CA

8d•$246,000 - $304,500•Hybrid

About The Position

We are seeking a visionary Sr. Director, HR Business Partner to act as a trusted strategic advisor to the leaders of our global Product and Marketing organizations. This is a high-impact, global leadership role at the intersection of strategy, people, and transformation. You will be responsible for shaping our talent strategy, driving organizational effectiveness, and designing a future-ready organization that scales with our growth. As a key member of the People Leadership team of Freshworks and the HRBP Leads team, you will be instrumental in charting the overarching people and culture approach for the entire company. You will lead HR Business Partners who support Product and Marketing in other locations to ensure that our people strategies are aligned with business objectives and drive a high-performance, high-trust culture globally.

Requirements

15+ years of progressive HR leadership experience, with a proven track record in strategic HR, business transformation, and organizational design, preferably within a high-growth technology or SaaS environment
Deep expertise in developing and implementing talent strategies, performance coaching programs, and organizational effectiveness initiatives
Advanced Data & AI Acumen: Strong analytical skills with the ability to utilize AI, workforce analytics, and data-driven insights to inform predictive and strategic decisions about talent, culture, and organizational health
Proven success as a trusted advisor to senior executives, with the ability to influence and shape organizational strategy
Exceptional communication and synthesis skills, with the ability to distill complex issues and drive clarity at all levels of the organization
Demonstrated experience in managing complex employee relations issues with a balanced and fair approach
AI proven track record of building, leading, and inspiring high-performing teams, with a strong commitment to developing future leaders
Global & Cross-Cultural Fluency: Extensive experience in a global role, with a deep understanding of the complexities of managing teams and stakeholders across different regions. A proven ability to successfully navigate and integrate working cultures specifically between North America and India is highly desired

Responsibilities

Partner directly with the C-suite and senior leadership of the Product and Marketing organizations to translate business strategy into a comprehensive people strategy that includes talent, culture, and organizational health.
Lead organizational design and transformation initiatives to create an agile, scalable, and high-performing global organization. Drive clarity on roles, decision-making, and accountability to enhance organizational effectiveness.
Develop and execute a forward-thinking talent strategy for your functions that builds organizational resiliency. Design and manage key rhythms including quarterly talent reviews, the promotion process, and robust succession planning for critical roles.
Harness workforce data, predictive analytics, and AI-powered HR tools to glean actionable insights. Proactively identify trends, measure organizational health, and address talent gaps or retention risks before they impact the business.
Act as a coach to senior leaders, enhancing their leadership capabilities and fostering a culture of high performance and continuous feedback. Provide expert guidance on talent management, performance coaching, and employee relations.
Champion and reinforce a high-performance, high-trust culture that transcends borders. Actively foster collaboration and cultural alignment across our global footprint, specifically bridging our North America and India operations to ensure seamless teamwork. Embed Freshworks' values into organizational practices to guide behavior and decision-making worldwide.
Lead and mentor HR Business Partners, setting clear priorities and fostering their growth and development. Guide your team to execute strategic and organizational initiatives effectively.