Senior Director - Healthcare Operations

Aspire Indiana Health, Inc.•Carmel, IN

About The Position

The Senior Director, Healthcare Operations provides strategic operational leadership and oversight for administrative functions supporting Aspire Indiana Health's care services, including clinics, the contact center, referral management, and other designated patient-facing services. Working in partnership with the SVP of Operations, clinical leaders, and enterprise support departments, this position is responsible for translating organizational strategy into consistent operational execution across care settings. The Senior Director leads the standardization of healthcare operational processes, improves service delivery, enhances the patient and team member experience, and ensures operational performance through data-informed decision-making, continuous process improvement, and cross-functional collaboration. This role is accountable for implementing operational priorities, monitoring performance, and supporting sustainable growth while maintaining compliance with regulatory requirements and organizational standards.

Requirements

Master’s degree in Healthcare Administration, Business Administration, or a related field from a college or university accredited by the U.S. Department of Education, with a minimum of five (5) years of practice management experience preferred; or Bachelor’s degree in Healthcare Administration, Business Administration, or a related field from a college/university accredited by the US Department of Education, with a minimum of seven (7) years of practice management experience in a clinical or primary care setting; or Ten (10) or more years of progressive experience in practice management or practice administration
Deep personal commitment to the Mission, Vision, and Values of Aspire Indiana Health
Strong ability to maintain strict confidentiality and handle highly confidential information with professionalism
Must be able to work independently as well as collaboratively within a team setting
Must have excellent collaboration, supervisory, and soft skills, such as relationship-building, communications, listening, negotiation and diplomacy
Must be able to demonstrate accuracy and thoroughness and the ability to problem solve and utilize critical thinking skills
Ability to work well under pressure in a fast-paced, time sensitive environment with shifting priorities and multiple deadlines
Must possess/maintain a valid driver's license, current automobile insurance and a driving record that meets the guidelines and requirements of the organization
Must have reliable transportation to oversee programming and/or attend trainings and/or meetings

Nice To Haves

Management experience in a Community Mental Health Center (CMHC) and/or Federally Qualified Health Center (FQHC) preferred

Responsibilities

Provides strategic operational leadership and oversight for administrative functions supporting Aspire Indiana Health's care services, including clinics, the contact center, referral management, and other designated patient-facing services.
Translates organizational strategy into consistent operational execution across care settings in partnership with the SVP of Operations, clinical leaders, and enterprise support departments.
Leads the standardization of healthcare operational processes.
Improves service delivery.
Enhances the patient and team member experience.
Ensures operational performance through data-informed decision-making, continuous process improvement, and cross-functional collaboration.
Implements operational priorities.
Monitors performance.
Supports sustainable growth while maintaining compliance with regulatory requirements and organizational standards.

Benefits

Group Medical (PPO and HSA Plans)
Affordable visits, labs, and prescriptions through Aspire Indiana Health clinics
Health Savings Account
Group Dental and Vision Plans
Prescription coverage, including low copays on all covered medications through select pharmacy locations
Employee Wellness Program
Group Life, AD&D Insurance
Long Term Disability
Short Term Disability
Paid-Time Off (PTO)
Paid Holidays
Paid Bereavement
Retirement Plan with generous employer match - Up to 6% match
Employee Referral Bonus Program
Your Money Line Financial Wellness Program