Senior Director, Global People Services, Human Resources

TransUnion • Chicago, IL

1d • Hybrid

About The Position

Global People Operations is responsible for delivering high quality experiences to associates, managers, and the broader HR organization. Global People Operations facilitates critical employee lifecycle transactions in a seamless way and are vital consultants for associates and business leaders when they have any questions or concerns about HR-related programs, policies or procedures. From onboarding new hires into the company, to coordinating an outstanding associate journey and working closely with external vendors, the focus is simple: to provide a stellar level of support to our associates and business partners. As TransUnion continues to evolve to a globally aligned, product-oriented operating model, Global People Operations plays a critical role in simplifying work, improving efficiency, and delivering consistent, scalable HR services across the enterprise. People Operations serves as the operational backbone of HR—ensuring services, processes, and insights enable the broader people strategy while reducing complexity and capacity strain across the function. We are looking for a leader to continue our evolution and build a worldclass global people operations organization – someone who knows what great looks like and how to create it. This leader will help define and deliver a simplified, globally consistent service experience that scales with the business and supports TransUnion’s long-term people strategy.

Responsibilities

• Lead and manage the global employee and manager inquiry experience, including case management, tiered support models, service standards, and SLAs
• Own global People Operations service delivery across the employee lifecycle, ensuring consistent, high-quality execution at scale
• Establish and refine global people operations strategy and optimize the organization, operating model and technology platforms to deliver an employee-centric, high quality, consistent and scalable experience.
• Serve as a key business leader in operationalizing GenAI within People Operations, including partnering with technology on application of TransUnion’s OneTru AI platform. Define use cases, service standards, governance, and adoption practices. This role ensures AI capabilities are responsibly embedded into HR platforms (e.g., Workday and case management) to enhance decision support, knowledge access, and service effectiveness.
• Define and manage the People Operations service portfolio, including what services are delivered globally versus locally, and how work is segmented across Tier 1, Tier 2, and specialist support
• Establish clear roles, handoffs, and decision rights between People Operations, HRBPs, and COEs in alignment with the evolved HR operating model
• Apply a product and journey mindset to HR services, using GenAI-driven insights, associate feedback, operational data, and trend analysis to simplify processes and improve experiences
• Identify opportunities for continuous improvement, standardization, and automation to reduce complexity and improve capacity across HR. Use GenAI-powered insights, including TransUnion’s proprietary OneTru AI trend and pattern analysis, to proactively identify experience risks, emerging inquiry drivers, and capacity constraints. This enables People Operations to address issues before they impact associates and managers, improving trust, engagement, and service resilience at scale.
• Partner with other HR COEs, HR Business Partners and other key stakeholders to operationalize new programs, policies, and acquisitions in a scalable and sustainable way
• Strategic Intent & Leadership The leader refines and reprioritizes People Operations strategy in alignment with HR’s multiyear plan, tracking outcomes related to service quality, efficiency, capacity, and associate experience.
• Transformation Roadmap Global People Operations is on an operational journey, transforming from geographic silos to a global team leveraging one common platform and unified ways of working. The leader owns the execution of the journey, the leadership of the team, and the change management of the process. This includes simplifying legacy processes, reducing unnecessary variation, and building scalable operating practices that support a globally aligned HR function.
• Technology & Systems Partnership The Senior Director partners closely with HR and Technology leadership to translate People Operations requirements into clear priorities, service needs, and adoption plans. This role is accountable for operational readiness, process design, data quality, change adoption, and ongoing optimization of HR platforms (including Workday and Dovetail case management) for People Operations service delivery. Providing thought leadership and partnership in operationalizing the use of AI to enhance the efficiency and effectiveness of People Operations service delivery is a key priority for this role.
• Process Efficiency & Scale This role will be a key identifier of enterprise people processes that can be done differently with continuous improvement or technology investment. The leader, with the support of team resources, will have a mandate to continuously improve the associate and manager experience. The role uses operational metrics, case trends, and service insights to proactively identify pressure points, risks, and opportunities to improve efficiency, reduce burnout, and strengthen HR’s capacity to deliver both transformation and day-to-day services.
• Talent Builder The Global People Operations leader manages a large global organization and influences across the HR team at TransUnion. Team building for collaboration, knowledge sharing, and encouraging a continuous improvement mindset is critical to the success of the function, as is developing individual talent within the team to become well-rounded HR professionals. This role builds a globally connected People Operations team with strong service, process, data, and change capabilities, developing leaders who can operate effectively within a global, product oriented HR model.
• Scale As TransUnion continues to grow organically and via acquisition, the Global People Operations team must scale to meet the increased headcount and volumes that enter the employee lifecycle system. This role ensures that People Operations capabilities, capacity, and service models evolve to support growth while maintaining consistency, compliance, and a strong associate experience.

Benefits

• TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups.
• Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees