Senior Director, Global Business Operations

Palo Alto Networks•Burbank, CA

1d•$248,700 - $341,250•Remote

About The Position

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. We are seeking a Senior Director of Business Operations to drive critical programs that deliver both the next generation of Field Capabilities and Sales Operations Services transformation. A critical focus of this position will be participating in the design and leading the execution of AI-first transformation programs. This role will serve as a senior, hands-on operational leader on the Business Operations staff, responsible for leading cross-functional transformation programs while delivering business value and scale in day-to-day operational responsibilities, including New Product Introduction processes, Bookings Policy Governance, and Field Quote to Cash capabilities.

Requirements

Proven track record in GTM operations, field-facing partnership roles, business process redesign, and leading large-scale enterprise transformations.
Strong domain expertise in GTM functions, processes, tools, and emerging AI applications in business operations.
Demonstrated ability to independently lead, influence, and align cross-functional leadership and operational teams.
Experience managing global and matrixed teams, with strong operational rigor and change management expertise.

Responsibilities

Lead GTM and Operations functional/services transformation strategy and initiatives.
Deliver targeted program outcomes of scale and efficiency in our top GTM programs through optimized AI solutions by working cross-functionally with our Sales, IT and GTM organizations.
Represent Global Business Operations and the Field on key programs including: AI Quoting, AI Funnel Management, Unified Seller Experience, Sales Ops RFP Program, Sales Ops AI Ticket Resolution, NPI Business Process Improvements.
Represent business operations in key GTM programs responsible for program design input, execution and field landing, overall quote-to-cash improvements, and expanding the leverage and target outcomes across all GTM operational systems, tools, and processes.