(CAN) Senior Director, Facilities Maintenance Operations

Walmart • Mississauga, ON

9d • Onsite

About The Position

The Sr Director Facility Services Operations is accountable for leading a nationwide maintenance organization of 500+ associates responsible for the execution of Walmart Inc’s asset management and maintenance strategy. This role ensures high-quality, reliable, and cost-effective service delivery across all U.S. retail locations while also driving the profitable growth of a new and expanding external maintenance services revenue stream. This leader serves as the operational engine of Walmart Canada’s maintenance platform—responsible for mission-critical workforce execution, asset reliability, customer experience, and the financial performance of a $200M internal OpEx & $200M Capex P&L alongside the growth and operational delivery of external operating income. National responsibility for facilities maintenance, asset reliability, and infrastructure performance. Leadership of a 500+ field‑based maintenance workforce. Enterprise oversight of mechanical, electrical, plumbing, HVAC/R, critical power, and building automation systems. Full accountability for large‑scale operating and capital budgets. Oversight of internal service delivery and external revenue‑generating maintenance services.

Requirements

• Bachelor’s degree in Business, Engineering, or a related field and 10 years of experience in facilities maintenance, engineering, construction management, HVAC/R, or a related field; or 10+ years of relevant experience in lieu of a degree.
• Minimum of 5 years of people leadership or supervisory experience.
• Extensive experience leading large‑scale, asset‑intensive or facilities maintenance operations.
• Deep expertise in asset management, infrastructure systems, preventive and predictive maintenance, and lifecycle optimization.
• Proven ability to manage distributed technical workforces and complex service delivery environments.
• Strong customer‑centric mindset with the ability to deliver against demanding performance expectations.
• Executive‑level financial acumen, including cost optimization, capital investment analysis, and P&L ownership.
• Demonstrated ability to drive operational efficiency, risk mitigation, and profitable growth.
• Ability to travel domestically to multiple facilities, including overnight and consecutive overnight stays, as required.
• Proven ability to build, develop, and lead high‑performing, geographically dispersed teams.
• Track record of fostering a culture focused on safety, accountability, collaboration, and continuous improvement.

Responsibilities

• Provide overall direction for facilities maintenance operations across the Canadian portfolio.
• Lead the development and execution of long‑term asset and infrastructure strategies aligned with business objectives, sustainability goals, and regulatory requirements.
• Support enterprise asset lifecycle planning, condition‑based maintenance, and infrastructure renewal strategies.
• Establish and monitor performance measures to drive consistent operational performance.
• Promote standard maintenance practices across locations, including preventive maintenance and emergency response programs.
• Guide the development and deployment of enterprise maintenance procedures, playbooks, and improvement initiatives.
• Direct daily operations of a large, geographically distributed, field‑based maintenance workforce.
• Drive technician productivity, service quality, technical readiness, and workforce engagement.
• Support workforce planning, technical training, talent development, and succession planning.
• Own and support financial stewardship for facilities maintenance activities, including operating budgets and capital planning.
• Manage cost optimization initiatives, lifecycle cost management, and investment evaluation.
• Partner with finance and cross‑functional stakeholders to forecast future infrastructure and maintenance needs.
• Lead profitable growth and operational delivery of an external maintenance services revenue stream, ensuring sustainable margins and customer satisfaction.
• Deliver consistent, reliable maintenance services to internal and external customers across hundreds of locations.
• Ensure performance against key operational, financial, and service KPIs, including: Preventive maintenance completion and quality, HVAC/R uptime and critical equipment downtime, Response time to facilities incidents and escalations, Vendor SLA performance and quality defect rate, Facilities Condition Index, Customer Net Promoter Score (NPS), Budget performance (OpEx and CapEx), External operating income.
• Champion a strong safety culture and drive reduction in associate incidents related to facilities operations.
• Ensure compliance with applicable standards, audits, inspections, and regulatory requirements, including timely issue remediation.
• Support sustainability and carbon‑reduction objectives through energy‑efficient maintenance practices and improved asset performance.
• Uphold ethical practices, operational controls, and enterprise integrity.
• Oversee vendor performance across the maintenance ecosystem, ensuring quality, reliability, and SLA adherence.
• Optimize vendor strategies and partnerships to support operational efficiency and lifecycle cost management.
• Foster strong collaboration with internal centres of excellence, engineering, procurement, finance, sustainability, and strategy teams.
• Translate long‑term asset and facilities strategies into clear, executable operational plans.
• Drive continuous improvement through data, technology, analytics, automation, and innovation.
• Enable enterprise learning by capturing insights and feeding back opportunities to improve asset design, reliability, and service models.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1-10 employees