Senior Director, Experience & Digital Strategy & Planning

Verizon•Alpharetta, GA

3d•$183,500 - $352,000•Hybrid

About The Position

Verizon is undergoing a strategic transformation, building a world-class product and revenue organization committed to driving sustainable business growth and long-term customer value. The CXO Strategy & Planning function serves as a forward-looking commercial engine, synthesizing global market intelligence, framing complex structural problem statements, and uncovering high-impact digital growth and customer experience opportunities. This team translates macroeconomic competitive movements, customer telemetry, and foundational technology shifts into quantifiable future goals, defining the long-term directional path for our entire digital and conversational ecosystem. Operating as a critical upstream advisor during day-zero ideation and early scope definition, the Senior Director leads a team that ensures alignment across all emerging initiatives to safeguard long-term value realization. Strategy does not work in a box. In equal partnership, tight operational synchronization, and shared accountability alongside Experience Assurance (XA), Core Product & Delivery, Marketing, and Finance, this function formulates the 3-to-5-year directional roadmap for the My Verizon App, Conversational AI, and agentic emerging tech platforms. We are seeking a commercially savvy, analytically rigorous portfolio executive to lead this function. You will own the strategic capital sandbox, framing macro consumer problem statements and locking down the financial parameters that dictate where and how our execution pillars deploy resources. You will direct a highly specialized organization across three core pillars: Strategic Growth, Digital & Emerging Tech Strategy, and Strategic Optimization & Alignment. You will be responsible for defining the future focus of Verizon's digital commerce and service engines, converting early insights into actionable strategic execution frameworks, and mastering executive storytelling to align corporate leadership behind bold directional shifts.

Requirements

Bachelor's Degree or equivalent years of experience; Master's Degree / MBA is highly preferred.
Minimum of 10 years of progressive leadership experience in digital channel strategy, digital product strategy, management consulting, or emerging technology strategy.
Proven experience managing cross-functional leaders and building high-performing teams from the ground up (zero-to-one organization experience).
Proven track record of delivering complex digital strategies with a clear, disciplined path to execution and matrixed outcome ownership.
Core expertise in strategic foresight, domestic and global competitive intelligence synthesis, upstream problem framing, and translating qualitative benchmarks into structured plans.
Deep technical and product architecture literacy spanning modern digital ecosystems, AI/GenAI engines, agentic middleware layers, multi-modal frameworks, and automated sales/service pathways.
Strong executive presence with a demonstrated capability to influence senior corporate stakeholders, navigate a highly matrixed environment, and establish robust value realization frameworks.
Exhibit a customer-centric mindset, relentless intellectual curiosity, and robust macro financial risk assessment capabilities.
Demonstrated passion for fostering inclusive environments, building psychological safety, and empowering diverse, cross-functional teams to collaborate openly, challenge the status quo, and deliver collective innovation.

Responsibilities

Formulate Omnichannel & Platform Strategy: Define the 3-to-5-year directional roadmap and immediate operational strategies across the My Verizon App, conversational messaging, and emerging technology platforms to drive growth, retention, and lifecycle experience goals.
Govern Technology & Vendor Sourcing: Partner across Product, Experience Assurance (XA), and IT Engineering to co-author the multi-year technology enablement roadmap, acting as the strategic evaluator of third-party software agreements, platform licensing, and vendor partnerships.
Drive Commercial & Ecosystem Growth: Formulate forward-looking sales strategies and long-range planning to identify, evaluate, and prioritize alternative commercial avenues and deep third-party digital ecosystem integrations (e.g., Amazon).
Frame Upstream Structural Problems: Synthesize domestic and global competitor movements, customer insights, and global technology shifts to pinpoint structural vulnerabilities, solving deep architectural and journey friction before development pipelines begin.
Establish Day-Zero Matrix Alignment: Engage seamlessly with Experience Assurance (XA) and product lines at inception to mandate up-front collaborative planning, coordinate early trade-offs, and lock in co-owned business outcomes and financial targets.
Lead Capital & Wallet Optimization: Own the comprehensive capital and operational budget planning for the Digital and XA organizations, masterfully managing rigorous trade-off discussions and capacity constraints mapped to proof-of-capacity models.
Formulate Value Realization & Influence: Oversee macro strategic OKRs and KPIs to systematically measure the business return on core investments, leading a high-performing strategy team that serves as the primary liaison to corporate leadership through data-driven executive narratives.