Senior Director, Enterprise Program and Change Management

Brother International Corporation•Bridgewater Township, NJ

8d•Hybrid

About The Position

The Senior Director, Enterprise Program and Change Management is responsible for providing program and change management services that support the organization’s strategic objectives. This role is responsible for establishing and overseeing governance frameworks and methodologies for both Program and Organizational Change Management, ensuring enterprise wide adoption and adherence to the defined standards. This role is responsible for building a team who manage the organization’s enterprise-level projects and programs and organizational change management from planning through successful completion and hypercare and adoption. Together, these teams partner with stakeholders to define success criteria, gain executive alignment and allocate resources to support initiatives, establish clear roles and responsibilities, develop communication and change management plans, assemble and lead high-performance project teams, and lead post-project reviews from both a project execution and business case retrospective perspective.

Requirements

Bachelor's Degree (or equivalent experience) in Business, Project Management, Organizational Development, or related field
15+ years of experience spanning the following areas:
Proven experience managing large projects and programs with significant executive interaction;
Demonstrated success in leading EPMO improvements and establishing governance structures within mid-to-large organizations;
Expertise in creating and enhancing program and project management methods and standards;
Experience overseeing business transformation, continuous improvement and process excellence initiatives;
Experience managing project financials;
Experience in implementing change management and adoption strategies, establishing a trusted advisor role with business stakeholders.
Intermediate Jira, Workfront, or other PPM tools and software
Intermediate Microsoft Office (Outlook, Word, Excel, PowerPoint)
Strategic thinker with the ability to build strong relationships and work collaboratively across several business functions to gain buy-in to new processes
Strong communication skills (written/verbal), with demonstrated ability to effectively present to and influence senior executives
Strong understanding of Project Management Methodology (Agile & PMP techniques)
Proven ability to effectively lead and manage teams, providing guidance, mentorship, and motivation
Ability to manage simultaneous projects through to completion, achieving all targets
Ability to monitor vendor performance and ensure compliance with contract terms
Ability to implement new technology, processes, and techniques
Knowledge of risk management
Finance, accounting and budget management

Nice To Haves

Master's Degree (or equivalent experience) Business, Project Management, Organizational Development, or related field
PMP - Project Management Professional
Agile Certification
Organizational Change Management Certification
Six sigma/business process improvement

Responsibilities

Provide strategic leadership and alignment for the enterprise project management and change management teams fostering a culture of operational efficiency, innovation, and transformational efforts.
Oversee program and project governance and successful execution on a daily basis. This includes staffing and managing a team of professional employees and external consultants to support a broad range of organizational projects.
Serve as a trusted advisor to the executive team, providing insights and strategic guidance for project execution and successful adoption of organizational readiness across the Americas.
Support Portfolio Management with maintaining the Enterprise Project cost center, in partnership with finance and key stakeholders, to ensure consistency, accuracy and visibility across all project budgets and forecasts.
Partner with the VP of ETEO to guide the continued transformation and alignment of the teams within the ETEO department as a whole, including creating department-wide roadmaps, resource assessments and standard ways of working, as well as providing leadership and coaching across all levels within the organization.
Develop and implement standard project methodologies as well as a EPMO governance structure across the organization.
Build strong relationships at all levels across the organization, while facilitating needed stakeholder engagement and performance.
Identify potential risks and develop mitigation strategies to minimize project or program disruption to ensure success.
Act as the main point of contact between various project team stakeholders and the organization’s executive and other relevant governance committees.
Drive data-driven program management practices by defining program performance metrics, establishing consistent reporting standards, and using insights from dashboards, financials, risks, milestones, adoption measures, and resource data to improve transparency, prioritization, and executive decision-making.
Partner with project teams, sponsors, Finance, and Portfolio Management to ensure program data is accurate, timely, actionable, and connected to business outcomes, enabling proactive issue resolution, benefits tracking, and continuous improvement across the enterprise project portfolio.
Oversee the build out of a Organizational Change Management (OCM) function to support Brother Americas transformation needs.
Build standard OCM processes, methodologies and templates to create a consistent approach to OCM delivery.
Develop a high functioning OCM team, leveraging a mix of employee and external consulting to drive a scalable, multi region support function.
Drive stakeholder awareness and adoption of core OCM Brother Americas scope and approach.
Assess business readiness and change impact needed to execute proposed projects and initiatives. Quantify these factors for project sponsors and executive leadership through ongoing prioritization, approval, review, and post-audit discussions. Partner with project owners & sponsors to develop and execute organizational change management plans.
Assess processes related to organization initiatives for optimization and efficiency purposes. Work with key project stakeholders/participants to map “as is” and “to be” processes, and assist with the change and adoption associated with the transformation.