Senior Director, Enterprise Initiatives Support
About The Position
This role is based at one of our corporate offices in McLean, VA or Memphis, TN. This is your chance to be part of an in-house Brand Performance Support (BPS) team that delivers responsive and effective support to Hotel Leaders across over 9,000 hotels through close collaboration with many parts of the business. As the Senior Director of Enterprise Initiatives Support (EIS) reporting to the Vice President of Brand Performance Support, you will be responsible for leading the support of key enterprise-wide initiatives and programs through driving maximum hotel-level compliance, participation and utilization. When initiatives and programs are supported through EIS, you and your team will collaborate with many other stakeholders while also driving participation and utilization through innovation, technology, data-driven decision making, and automation. You will balance execution with strategic thought leadership, building strong partnerships across the enterprise to continuously evolve how BPS supports critical enterprise-wide initiatives and programs that drive hotel performance.
Requirements
- Seven (7) years of related professional experience.
- Five (5) years of Hotel and/or Hospitality Management experience.
- Three (3) years of management or supervisory experience.
- Experience supporting strategic initiatives through cross-functional collaboration and implementation.
- Demonstrated experience using data-driven and test-and-learn approaches to developing and implementing support programs.
- Strong executive level presentation skills, both verbal and written, across key stakeholder audiences including senior leaders.
Nice To Haves
- Experience working with Hilton Brands.
- Experience in project management and customer experience strategy.
- Knowledge of Salesforce CRM, BOSS, and related support technologies.
- Experience in managing vendor relationships and enterprise partnerships.
- Bachelor's Degree in Business, Analytics, Hospitality, or a related field.
Responsibilities
- Oversee BPS-led strategies and efforts to support Stay Score improvement through both targeted programs and “always on” resources.
- Oversee Digital Stay Experience strategies and support efforts to ensure hotel-level engagement and participation with critical Digital tools such as Guest Messaging (Kipsu), Digital Key, and Connected Room.
- Oversee the BPS support of Hilton Commercial enterprise-wide initiatives/programs to ensure high levels of hotel compliance, participation, and utilization to drive maximum performance success.
- Oversee the BPS support of operational enterprise-wide initiatives/programs to drive high levels of hotel compliance, participation, and utilization to ensure maximum success.
- Executive level communications to share current action status, progress, and impact, both written and verbal, across Brand Management Americas (BMA) and Hilton stakeholder audiences.
Benefits
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what's next
- Hilton Annual Incentive (Bonus) Plan
- Company's long-term incentive plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
