Senior Director, Enterprise Applications

Axon•Boston, MA

4h•Hybrid

About The Position

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact As Axon's Senior Director, Business Technology (IT CRM), you'll lead one of the most important technology platforms in the company. Salesforce is the backbone of how Axon sells, quotes, bills, and serves customers — spanning Sales Cloud, CPQ, Billing, Experience Cloud, Service Cloud, Agentforce, and deep integrations across our business technology ecosystem. You'll help guide Axon's end-to-end Quote-to-Cash transformation — modernizing how the business moves from opportunity to quote to order to revenue, and unlocking the velocity and accuracy the next phase of Axon's growth depends on. You'll also set the strategy for how AI is integrated into the platform to make sellers, agents, and operations teams dramatically more productive. This is a senior leadership role for someone who has scaled Salesforce platforms in high-growth B2B environments. You'll set the multi-year platform strategy, build and lead a team of architects, developers, and admins, and partner directly with executive stakeholders across Sales, RevOps, Finance, Customer Success, and IT. You'll be accountable for the platform's technical excellence, delivery rigor, and business outcomes — and for building the team and operating model to sustain both as Axon continues to grow.

Requirements

12+ years in enterprise technology, with 5+ years leading Salesforce platform teams at the Director level or above
Demonstrated experience scaling Salesforce orgs in high-growth B2B environments — with CPQ and Billing in production
Track record of leading Quote-to-Cash transformations end to end — opportunity through revenue recognition
Experience applying AI on the Salesforce platform — Agentforce, Einstein, or comparable LLM-powered capabilities — to drive real productivity gains
Track record of building and managing teams of architects, developers, admins, and analysts, including managing managers
Deep technical fluency in Salesforce architecture — able to challenge and direct senior architects credibly
Broad technical fluency beyond Salesforce — comfortable making informed architectural decisions across integration patterns, data platforms, identity, and adjacent SaaS systems
Strong grasp of modern enterprise architecture concepts — APIs and event-driven integration, cloud platforms (Azure, AWS), data warehousing, and security and identity at scale
Proven success partnering with C-suite and SVP-level GTM and Finance stakeholders
Experience owning multi-million-dollar platform budgets, vendor negotiations, and SI partner relationships
Discipline around cost/benefit analysis, RFP/RFI processes, and translating business needs into sustainable technology decisions
Strong delivery and operating rigor — roadmap, OKRs, release governance, incident management
Excellent executive communication and stakeholder management skills

Responsibilities

Own the multi-year strategy and roadmap for Axon's Salesforce platform across Sales Cloud, CPQ / Revenue Cloud, Billing, Experience Cloud, and connected enterprise systems
Lead Axon's Quote-to-Cash transformation — modernizing the end-to-end flow from opportunity to quote to order to revenue, and driving measurable improvement in velocity and accuracy
Set the strategy for AI on the Salesforce platform — Agentforce, Einstein, and embedded LLM-powered workflows and custom applications that make sellers, agents, and operations teams meaningfully more productive
Establish and enforce architectural standards, governance, security posture, and DevOps maturity across the Salesforce footprint
Lead and grow a team of managers and individual contributors — architects, developers, admins, and business analysts — including hiring, coaching, performance management, and org design
Partner with executive stakeholders across GTM, Finance, and Operations to translate business priorities into a roadmap to drive measurable outcomes
Manage the platform budget, vendor relationships, SI partnerships, and license strategy — including RFP/RFI processes, contract negotiation, and total cost of ownership
Own the relationship with Salesforce as a vendor — influencing product roadmaps, navigating contract cycles, and managing escalations
Define the metrics and dashboards that track platform health, delivery performance, and business outcomes
Represent Salesforce in executive forums, steering committees, and cross-functional planning cycles
Build a culture of technical excellence, ownership, and customer obsession within the team